Internet connection drops randomly

Hi Willie,

I am sorry to hear you are having random connection issues. Have you had an opportunity to bypass the router and connect a pc/laptop directly to the modem? I'd recommend trying this to rule out a possible modem issue. Feel free to send us an email to cox.help@cox.com with your name and address so that we can check the modem diagnostics. Be sure to include the link for this thread. We look forward to hearing from you soon.

That's ok, it will keep you from going over the data cap and incurring more charges.

Just look on the bright side. No internet connection means less data used and no data cap overage charges.

That's a win / win, right?