Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

I have had issues from the Las Vegas area since April. There was a time where my internet went out for a week and it was fast when it came back up and then it stopped again for 3 days and now it goes in and out. Every time I went on the Cox website it said there was some kind of issue but now it seems like it is normal operations and they never have good enough solutions besides trying to blame you.

I don’t rent their cheap modems/routers and instead I have gone through 4 different modems and 4 different routers thinking they were the issue, have had them change my lines and moved my modem to 3 different locations and made sure not to use splitters but every year it is some other issue with this company.

Hoping centurylink picks up the pace cause I am tired of the subpar service being provided.

I had the same issue too, I’m in Tucson. They kept telling me it’s my modem and refused to have a tech come out unless I paid a $75 fee. No thanks. I’d rather have no internet than deal with these soulless, money hoarding, inept, unhelpful jerks.  1-844-227-3943 Is the phone number to cancel service....hopefully you can find a better ISP

Same problem here 89110.  I've been jerked around by Cox and their technicians for so long now.  I'm happy to see I'm not the only one having this issue.  I've tried talking to online support chat and just get disconnected.  I tried running new coax straight from the tap and still have the same issue.  This is clearly a problem with Cox hardware.  I just wish that I had an alternative option for gigabit speeds here in Las Vegas. 

I've heard the 4 or 5 calls from the same neighborhood triggers getting a data tech sent to an area, so get your neighbors to call.

Adding on we have the same issue in 85712. Have had this come and go over multiple years. Replaced signal amp and splitter today and we're still having issues.

Emailing support does not help, they just tell you to send a tech out with a $75 fee if they don't find any issue. So essentially I have to pray when the tech shows up the internet decides to drop packets or I lose $75? They won't accept ping plotter logs. I've had one tech care that I had them, the rest have just said "well its not happening while I'm here so I can't do anything" which is just worthless. 

Same in 85053. Our internet has been bad since March and unusable for the last couple weeks. It drops out probably every 30 minutes

Same here. Glendale. All 4 kids need WiFi for school. This is getting ridiculous. 85301

I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours.

No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I 'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based.

If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved 

Having same problem in 85296.  Consistent Zoom dropped calls/freeze ups.

Las Vegas and same issue

85202 zip, This has been going on for weeks now. We are paying for Gigablast Download speeds yet have been consistently under 90mb/s. This week has been under 45mb/s at all parts of the day. 

Same problem here.

This is near San Diego

It's happening again in 2023.