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I converted to work from home in March 2020. My Cox service has been fabulous from then to just this week. The only bandwidth being used in the daytime is for my work. I am running the same equipment I have been running for the past couple of years. Arris SB6183 and an ASUS router. My Imac is connected to the 5Ghz wifi network and I've tried the 2Ghz network as well. I cannot hardwire to the modem because the network card on my Imac has been fried for a couple of years.
Starting on Monday this week (Dec 7th) I have been completely losing internet connectivity which requires a modem reboot to restore. It seems like this is happening mostly when I am using my Imac to do a VOIP call using the RingCentral app. I have not noticed any other loss of connectivity of issues outside of this. As an example we stream HDTV most of the evening with no issues at all.
I checked my signal levels using 192.168.100.1 and signals/noise seem good but on the borderline in some cases. My event log is quite extensive however. I am pasting both in below.
The information below describes the current state and status of different cable modem elements.
| Information | |
|---|---|
| Standard Specification Compliant | DOCSIS 3.0 |
| Hardware Version | 1 |
| Software Version | D30CM-OSPREY-2.4.0.1-GA-02-NOSH |
| Cable Modem MAC Address | 6c:ca:08:73:2f:82 |
| Serial Number | 393383512202271104061233 |
| Status | |
|---|---|
| Up Time | 0 days 01h:31m:49s |
*********************************************************************************************************************************
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | Locked | |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | ||||||||
|---|---|---|---|---|---|---|---|---|
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 1 | 783000000 Hz | -13.1 dBmV | 36.8 dB | 11603 | 22697 |
| 2 | Locked | QAM256 | 2 | 789000000 Hz | -13.0 dBmV | 36.9 dB | 608 | 18 |
| 3 | Locked | QAM256 | 3 | 795000000 Hz | -12.6 dBmV | 37.0 dB | 513 | 8 |
| 4 | Locked | QAM256 | 4 | 801000000 Hz | -12.4 dBmV | 37.2 dB | 489 | 17 |
| 5 | Locked | QAM256 | 5 | 807000000 Hz | -12.6 dBmV | 37.0 dB | 378 | 20 |
| 6 | Locked | QAM256 | 6 | 813000000 Hz | -12.6 dBmV | 37.1 dB | 331 | 17 |
| 7 | Locked | QAM256 | 7 | 819000000 Hz | -12.8 dBmV | 36.9 dB | 282 | 11 |
| 8 | Locked | QAM256 | 21 | 903000000 Hz | -13.4 dBmV | 36.5 dB | 2772 | 12706 |
| 9 | Locked | QAM256 | 25 | 927000000 Hz | -12.3 dBmV | 36.7 dB | 1852 | 7752 |
| 10 | Locked | QAM256 | 29 | 951000000 Hz | -11.5 dBmV | 37.1 dB | 211 | 6 |
| 11 | Locked | QAM256 | 33 | 345000000 Hz | -9.2 dBmV | 38.7 dB | 1148 | 118 |
| 12 | Locked | QAM256 | 37 | 369000000 Hz | -9.2 dBmV | 38.9 dB | 509 | 23 |
| 13 | Locked | QAM256 | 41 | 393000000 Hz | -9.6 dBmV | 38.8 dB | 279 | 27 |
| 14 | Locked | QAM256 | 45 | 417000000 Hz | -10.1 dBmV | 38.6 dB | 485 | 30 |
| 15 | Locked | QAM256 | 47 | 429000000 Hz | -10.2 dBmV | 38.6 dB | 534 | 53 |
| 16 | Locked | QAM256 | 48 | 435000000 Hz | -10.6 dBmV | 38.4 dB | 698 | 28 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 2 | 5120 Ksym/sec | 25600000 Hz | 52.5 dBmV |
| 2 | Locked | ATDMA | 1 | 5120 Ksym/sec | 19100000 Hz | 52.5 dBmV |
| 3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 32000000 Hz | 52.5 dBmV |
| 4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 38400000 Hz | 52.5 dBmV |
Current System Time: Thu Dec 10 15:51:08 2020
****************************************************************************************************************************************************************
The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
| Time | Priority | Description |
|---|---|---|
| Time Not Established | Critical (3) | No UCDs Received - Timeout;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No UCDs Received - Timeout;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No UCDs Received - Timeout;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No UCDs Received - Timeout;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No UCDs Received - Timeout;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | DHCP FAILED - Discover sent, no offer received;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Warning (5) | ToD request sent - No Response received;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.0;CM-VER=3.0; |
| Thu Dec 10 14:24:58 2020 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:56:51 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:56:55 2020 | Warning (5) | MDD message timeout;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:02 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:02 2020 | Warning (5) | MDD message timeout;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:10 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:27 2020 | Warning (5) | MDD message timeout;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:28 2020 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:34 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:38 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:38 2020 | Warning (5) | MDD message timeout;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:47 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:53 2020 | Warning (5) | MDD message timeout;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:53 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:57:57 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
| Thu Dec 10 15:58:10 2020 | Warning (5) | MDD message timeout;CM-MAC=6c:ca:08:73:2f:82;CMTS-MAC=00:38:df:08:93:1f;CM-QOS=1.1;CM-VER=3.0; |
JonathanJ
Former Moderator
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1.9K Messages
5 years ago
I've checked the surrounding area and not showing any issues that would be affecting service. The modem signal levels aren't at optimal performance levels. If you haven't tried unplugging the power cord, unscrewing all ends of the coax cable, and if there a splitter bypass it for testing purposes. If still experiencing an intermittent issue email your full name, address, and a link to this thread to cox.help@cox.com so we can schedule a technician out.
Jonathan J
Cox Moderator
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Annanprince
New Contributor
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3 Messages
5 years ago
It looks like there are more people with this issue, I am having the same issue with connectivity and called the technician to check tomorrow.
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