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Intermentancy issues caused by flapping port router downstream
I'm in chesapeake virginia the Cox infrastructure is stretched very thin here. In our area, we have multiple outages weekly that last for more than a few hours and then daily outages.That last between 5 to thirty minutes we have packet loss at 55% on 100 pings to the cox router 68.1.0.242. I believe it could be a faulty s f p or even a issue with a loop fill the arc table either way can this site be upgraded it's on the older side net gear 10+ years old
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WiderMouthOpen
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First, what is your technical background? Are you a tech or someone in that field? Just trying to figure out how to word my response based on your expertise.
Second, can you show some data? A tracert or pingplotter of the packet loss? Signal levels on your modem? Logs(edit out MAC first)? Last, have you had a technician out yet?
PS. You have normal cable(HFC) internet right? Not fiber?
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kallumm
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225 ping 56% loss
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
That IP does not belong to Cox. It belongs to WoW internet. See here. Can you explain?
You want to look at the first and second hop. The first is between you device and router/gateway. The second is between the modem/gateway and the ethernet interface on Cox's CMTS. That should be a 10.x.x.x IP. Make sure you are testing from a wired connection, so either a PC/laptop or a phone using a USB/ethernet adapter.
Last, what model modem/router do you have?
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kallumm
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I don't see a model # but it's a white rectangle delivered in AUG last year, thank you for that clarification on the IP, I am testing from my PC it was just at the time the internet was to unstable for me to communicate the issue from my PC
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