How to disconnect a device you don't know what it is

The pano app is supposed to allow you to see what amount of data each device is using, on a pano modem. 

Really? So the meter doesn't track devices but the gateway does. Good to know. Any idea how it works for the OP?

https://www.cox.com/residential/support/cox-panoramic-wifi-app-features.html  Network activity paragraph - Provides visual representations of activity on your network, and the ability to view individual device's network activity over a 24-hour period and past 30 day-average.

1. Tap Overview tab.
2. At the top of the screen, tap View Network Details
3. For more information about the differences between network activity and data usage, see Understanding Data Usage.
   
   Note: The app begins tracking network activity after you have signed into the app for the first time.

Thanks, hope that helps.

To pause a device on the network, all you would need to do is open the Panoramic Wifi App, go to Connect to see the devices and simply select the desired unpaused device and then select Pause Device. You can either pause for a specific amount of time (like 30 minutes, one hour, etc,) or indefinitely until you choose to unpause. More information can be found at https://www.cox.com/residential/internet/learn/panoramic-wifi-app.html . 

Tiffany R.
Cox Support Forum Moderator

403 error: Forbidden Page

We can't find that page

Try taking the period out at the end.😉

https://www.cox.com/residential/internet/learn/panoramic-wifi-app.html

I can't edit Tiffany's post to remove the period.