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DenmanCports

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How to cancel Internet service

I want to cancel my Internet subscription.  How can I do this? 

Chat (presumably AI) does not recognize this request.  What telephone number do I call?

Thanks

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WiderMouthOpen

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https://www.cox.com/residential/support/billing-and-account/cancel-cox-service.html

 If you’d like to cancel your service, call 800-234-3993 to get started.

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DenmanCports

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thank you

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DannyS

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DenmanCports, you would need to call us in order to close an account.  If closing an account due to having concerns with the service.  We would be happy to help with any questions or concerns you may have.  Please reach out to us via email at cox.help@cox.com anytime for assistance.

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WiderMouthOpen

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No problem. Not sure if that goes directly to their retention department or if you have to say you want to cancel your service, either way, you will have to cancel through someone who gets paid to change your mind. Hopefully the "Click to cancel" initiative will change that and make it possible to cancel online. 

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