New Contributor II
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3 Messages
How do I report an Outage
How is it possible that there is no easy way to report an outage via either the phone app or online?
This is really annoying, and as soon as possible, we will be changing internet providers.
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ExtraChrispy
Contributor III
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190 Messages
When reaching out to support, the tools in place will check for known outages and inform you if you're impacted. Should that not be the case, troubleshooting will be offered. There can however be unique cases where in terms of outages you end up being the canary in the cave, however, that is something that would need to be determined by way of the troubleshooting process.
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