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coxidiot

New Contributor II

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12 Messages

Monday, July 30th, 2018

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How Do I Notify Cox About All The Spam I Get

I have sent help emails to the following cox addresses 3 times and have not received a response from anyone.

 <CoxHSI.Services@Cox.com>

 <HamptonRoads.Services@cox.comCox Communications <

<coxcommunications@express.medallia.com>

Is there another email address I can use that will let them know that I get 30 spam emails every day and this started when they changed their format.

Thanks

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Updated 

7 years ago

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jstchilln

New Contributor

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7 Messages

7 years ago

I will be watching this thread closely. Ever since Cox moved to the new E mail system I have been floooded with spam. It doesnt work to block the sender because they use bogus emails that change daily. I have noticed that when i sign into the cox webmail site that they are using tracking cookies to track the usage of THEIR OWN CUSTOMERS. This is ridiculous and IMO cox is selling our info and profiting from their own paying customers.

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paul_johnson

New Contributor

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7 Messages

7 years ago

Lots of Spam subject here on the forum. You can try reading about that for a starter. Contacting Cox is probably not going to help, but you should start with a phone call to make sure your basic spam filtering is switched on.

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jstchilln

New Contributor

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7 Messages

I have a lot of important emails that I receive and I hate to have something important filtered out as spam. My rpoblem it that I think Cox is promoting this spam.

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7 years ago

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Becky

Moderator

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4.3K Messages

7 years ago

Hi Coxidiot, spam email can be sent as an attachment to spamreport@cox.net. Please reference the below Cox Support articles to learn more about how to protect yourself from spam.
www.cox.com/.../reporting-spam-phishing-and-virus-abuse.html
www.cox.com/.../protecting-yourself-from-spam.html
-Becky, Cox Support Forums Moderator

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coxidiot

New Contributor II

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12 Messages

UPDATE

I think I know what Cox does, they sell email addresses but only to legitimate customers for advertising. It is a practice that many email providers also do. However, what the advertisers do with the email addresses is beyond control of Cox. So there you have it.

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7 years ago

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otarakiwi

New Contributor III

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12 Messages

i was doing this for weeks on end and still got the same email regarding adt and windows and herpes and five fatal foods etc.  they still come and each morning i get the same 6 or 7 emails

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7 years ago

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otarakiwi

New Contributor III

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12 Messages

7 years ago

i have found that if i created a rule for example if the subject has herpes in it then to block.  another rule was if it has ADT in it block, the other rule if it has TRUMPCARE to block.  this has helped reduce the number of spams.  reporting them to the cox spam email doesn't work

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CarolLM

Former Moderator

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267 Messages

Hi there, usually at the bottom of those emails is a link to unsubscribe as well. You'll want to check for that, and allow up to 90 days for the request to be processed and the emails stopped.
-Thanks, Carol

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7 years ago

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paul_johnson

New Contributor

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7 Messages

  1. Uh, we are talking about spam, not email lists that can be unsunscribed from  By definition you should never react to any content in spam, and any unsunscribed button you find in the body of spam will be utterly useless. Worse most likely  
  2. If it is a valid email list to which you have knowingly signed up for, then it's not spam and by all means unsunscribe.

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7 years ago

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