New Contributor II
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4 Messages
How do I factory reset my modem/router so I can reset the password to get into it?
I cant get into the router they gave me at the store, of course it was used by someone else. I cant get in to turn it into bridge mode. Tried holding in the reset button in back but it isnt going back to default, Any suggestions please.
Accepted Solution
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
What router/gateway do you have? See here for pictures/models. If it's the newer white Wifi 6E model(CGM4981) then you have to hold the WPS button for 60 seconds. If you don't do it for the full 60 seconds it only activates WPS mode. If that doesn't work, swap the router out for another one at the store. Seems that one wasn't refurbished correctly.
PS. A fellow Rhode Islander? Cheers!
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