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How do I contact a live support person?

I received an email today saying that Cox would reset my modem due to incorrect telephone line. But they are incorrect. How do I contact someone to stop this nonsense?

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Hello Surge,

We can look into this for you. Could you send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue or a link to your forum post?

Mary
Cox Support Forums Moderator