Horrible Service

Today, 5/20/2024, two Cox technicians came to my home without notice and shut off my service. My bill is paid and account is current. I spoke with one and he claims a line is "making noise." He asked if I was having issues with my service and I said no. He said the line in the house needs to be checked. I explained I am remodeling and cannot have anyone in the house at the moment. He understood and said I could schedule an appointment when I am ready. He said he would turn my service back on, but apparently did not, as I currently have no internet. Cox, you send techs to customers without notice and then leave them with no service? Very angry and disappointed.