Horrible Latency Issues

Been having horrible internet issues and am unable to play any online gaming because of how choppy it is, it's frustratingly unplayable, even the simplest games. Bandwidth is fine but from what I'm seeing, the latency is all over the place. Below is a ping trace sample of a pretty standard day for me. To me this looks terrible but I'm not even sure what a good connection should look like because this has been the norm for me for so long. If anyone wants to chime in, this isn't normal, right?

I've had Cox techs come by 3 times. Each time they look at the wires and tell me everything looks fine despite all the evidence and explanations I give. Am I going crazy? It's frustrating because each time the tech doesn't even seem to know the situation when they get there so I need to fill them in from top down and go through all the little hoops explaining everything when I already did that talking on the phone.

It does look like a lot of the ping issues originate from the first hop outside of my router/modem, but I'm not a pro at this.

For added context: Everything on my end has been replaced (modem, routers, wires) and has been going on for months before the virus even arrived in the States. There are bad and then there are worse days, but I haven't been able to make a connection to a pattern such as time of day or when others are using the internet. I've had some of the worst connections even in the early AMs.