New Contributor II
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4 Messages
High data usage
In early December I ditched DirecTV and decided to stream live TV (PlayStation Vue through Roku) using Cox's Preferred 100 data plan, mainly in order to reduce the $160/month I was paying for DirecTV. All was well the first month of streaming, but about halfway through the second month I was notified I had used more than 1TB of data.
This baffled me because our usage was hardly any different the first half of January than it was all of December. We stream live TV on two TVs (no movies, no gaming) and also have an iPad and two iPhones that we occasionally use for email and internet. These are the only devices we have that would consume any data (that I'm aware of). Our usage went from about 30-40 gb per day to more than 100. I changed the wireless password and usage dropped back into the 30s, but this month it is regularly at 70 or more per day. And yesterday, when I was away from home and one TV was in use for no more than three hours, my data usage was 91gb.
Am I missing something? Is something constantly running even though the TVs are turned off that is burning so much data?
Appreciate any feedback.
Parrothead
New Contributor III
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22 Messages
7 years ago
I'm having the same issue, it started at the end of November. For at least 2 years, I didn't use more than 10 gigs a day and then it jumped to 50 a day. I changed out my router and modem and changed my password but it continued. Cox technicians have been to my house twice, one installed a filter on my modem but again nothing helped. I only had 1 desktop computer hardwired to the modem and don't stream video or music. The tech said to unplug my computer ethernet cord when I'm not using it and that did stop the crazy usage but I know something is wrong and Cox can't figure it out. My husband got a new computer Saturday and is using wifi on it and our data usage somehow went down a little! I wish I could give you some advice but I'm still using almost 40 gigs a day and no one knows why.
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Michael_Evancoe
New Contributor III
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19 Messages
7 years ago
I am having the same issue, I don't believe I could have used 1TB last month, just doesn't make sense.
COX support told me they can't tell me what was taking up all that bandwidth because, apparently, the government doesn't let them? COX support also basically told me there is no solution, no way to track, etc. I am very concerned because this month is looking similar, and they're charging me extra due to this.
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Harley6
New Contributor II
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4 Messages
7 years ago
Thanks for the responses. Something definitely is weird. Yesterday, I watched two hours of TV in the morning and was gone most of the rest of the day (I did work some on my laptop, including some work online with a wireless connection).
I just checked my usage and it shows I used 56gb.
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vegasmisty
New Contributor II
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12 Messages
7 years ago
Last several months we are exceeding our data limit even though our viewing habits hadn’t changed from months prior to the overage months. But now suddenly each month since around Dec. we are exceeding.
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lisaboehmke
New Contributor II
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3 Messages
7 years ago
I'm having the same problem beginning Dec 18th. My data has doubled from the last 2 months and I'm not doing anything different. We have a PS4, 2 iphones, a mini ipad, an iMac, and a few other small wifi devices. I'm also having to pay extra and have five more days to go! Yesterday, we used 26GB! I have no idea what's going on.
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Harley6
New Contributor II
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4 Messages
7 years ago
Today's update from the makes-no-sense dept: Two days ago I used 56gb despite being away from home nearly the whole day and streaming TV for only two hours. Yesterday, I was home all day working online with one TV on much of the day and the second TV on in the evening, and my data usage was 51gb.
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jmcforum
New Contributor
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1 Message
7 years ago
Hey all on this forum - new routers typically have an app that will let you see exactly how much data is going in and out through a device and overall - devices get identified by MAC address and IP on the local network (your house) - if you can’t get the app check the manual - you should also be able to log in directly to your router from a locally connected device via web browser - typically you type into the browser https://198.168.1.1 this should get you to the routers login page but read your manual - you can see the traffic from there and should narrow down the cause
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lillybherr
New Contributor
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1 Message
7 years ago
Mine did the same in just the last 2 months!!! I’ve had cox for years and nothing has changed. And all the sudden my bill is $20+ a month the last couple months. 😡
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kj78
New Contributor
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2 Messages
7 years ago
I am having the same issue, I upgraded service to giga blast and decided to ditch dish network and go with cox cable. The service was nice for about the two weeks I had it, then I got my first email ever saying I’m about to go over the data limit. I was stunned, I didn’t even know there was a limit, I’ve had cox internet for about 15 years this was the first time ever hearing about a limit. Well since the only thing that had changed as far as my usage or service was concerned was me upgrading to giga blast, it had to go. I was for sure that would be the end of my issue but the data usage kept increasing along with the overage charges, and this is after the downgrade and going back to all my previous equipment that I was just using 2 weeks prior with no problems. I was about to drop the cable because I had also started that service the same time these overages started, but I found this thread and see that it looks like it is a problem on cox’s side
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nyc2socal
New Contributor
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1 Message
7 years ago
I experienced this a few months back, and as usual, cox was of no help. Nothing appeared unusual on my router or logs, and the data didn't match. Cox has no traffic analysis available to verify or validate against. I usually max out at 30GB a day, but during this issue was seeing 70-80GB a day. Eventually it "fixed" itself. Once again, nothing changed. Not sure if it's related, but my modem died a couple of weeks later.
I wonder if the modem was experiencing issues and began "beaconing" thereby spiking the data?
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