Help Cox "AGENTS" know nothing about ACP benefits.

I have been trying for almost 4 weeks to re-qualify for the ACP benefits. Every agent I talk to keeps giving me the same website cox.com/acp And I keep telling them there is no link for me on that page, All it says is I am no longer in the program and if I think it's an error contact Cox. That's what I do and they keep giving me the runaround. Now they've been telling me for a month that ID.me was going to contact me to verify myself and that has not happened. Id.me finally email me back it told me I will get directed to id.me after I reapply on the Cox website. Please if anybody understands my issue and can help I'm begging. Both of my sons depend on tablets that require Wi-Fi to communicate. I'm a one income family, that $30 a month would make a huge difference.