New Contributor
•
1 Message
Having to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.
rglancey
New Contributor II
•
11 Messages
1 year ago
My internet is doing the same thing. Started about a month ago. Eventually a Cox technician found a bad Amplifier outside on the pole line. After replacing it everything worked (for a while) I put in a new modem today and got everything working. No problems until an hour ago. I had to reboot the Orbi750 router/modem and everything started working again. I’ve had 3 Cox technicians out over the last 2 months. I may ask them to replace the whole cable that comes off the line to my router/modem. Nothing else has worked. May look at getting another ISP for my service. Tired of this !
4
Batman
New Contributor
•
4 Messages
1 year ago
Same problem here, Arizona, and have replaced modem multiple times.
We have Gigabyte service but never expected that speed. But speeds of 10-25 are ridiculous. Need to restart our modem when streaming annoyingly buffers.
Eeoro mesh works well when it works after restarting modem. We have connected devices that are OK after restart. Just don't want to continually restart.
Older house that required external cabling years ago. External across the roof with splitter up there. LOTS of sun and last night thunderstorm. Speed fell off to 5. So suspect wiring is bad. We pay for Cox wiring support.
How do we get Cox to check it all out?
Thanks.
1
0
Wwwyzzerdd
New Contributor
•
1 Message
11 months ago
My internet is doing the same thing. Regardless of my personal router vs Cox’s the problem persists. Support is absolutely no help, the troubleshooting isn’t getting to the root of the issue. Cox needs to figure out why my router requires a physical reset each day. We pay for 500mbps yet every day the router slows to a crawl where every device is getting 50mbps or less. It’s not the RG, it’s the signal down stream and Cox can’t seem to fix it.
1
0