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Robby11111

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Has anyone else experienced the lack of service without notification of the internet interruption?

I tried to get on the internet tonight, but I couldn't get access to some of my internet content.

Robby

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mongoosevsgt

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Been like this for months now. Every week there are days with no internet for hours just like today i come home and still no connection. Been resetting modem and nothing. Really want to cancel Cox. 

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Allan

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@Mongoosevsgt, Sounds like we may need to take a closer look into your loss of service. Please send us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.

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Allan

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@Robbyt11111, I recommend checking our cox app whenever you lose service to see if there is any outage notifications. If not, then we may need to take a closer look to see what is going on. You can find more information about the app here: www.cox.com/.../cox-app.html. -Allan, Cox Support Forums Moderator.

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