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Gigablast is SUPER SLOW 10-15 MBPS Download and 10 MBPS Upload
I've been experiencing snail pace connection speeds for the past few weeks so I upgraded to Gigablast after attempting some troubleshooting steps. (troubleshooting steps taken: power cycled all devices in home, switched from cox provided modem/router combo to my personal modem and router, power cycled devices a second time.) After attempting all the basic troubleshooting steps and even upgrading to Gigablast my connection speed got worse. I originally had the internet only plan beneath the Gigablast plan and was getting an average of 30 MBPS download and 20 MBPS upload, after the upgrade my the results were cut in half. With Gigablast I am currently getting 10-15 MBPS download and 10 MBPS upload. Someone please help, I've spoken to 4 separate supposed "Tech Support Agents" and no one has done a single thing to help. They all just keep taking me through the same basic elementary troubleshooting steps that I have been doing for the past few weeks.
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GDKantz
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I've had similar issues --- although mine are more.... erratic. We've had known outages in the OKC area the past two days (well, since last week actually, but 3 outages in the last 24 hours as they've been tracking down a problem).
Right now, I'm getting a decent 400 MBps down and 40 Up --- which is about 45% of my normal d/l speed.
But...in an hour I might check, and have 30 MBps down and as little as .2MPbs up (yes, .2).
I've taken to running the speed test hourly (or more) and the results are completely erratic.
Strangely enough, I got a text this AM that outage in my area was cleared (it came in at 730 or so, but I didn't get it until 830. I immediately rebooted the modem and computers, Amazon devices, etc. None of my hubs/smart speakers could connect, computer was getting about 30down/1 up.
Got on the phone w/ customer service, and about time my call was taken in the queue, I ran a test and had a near perfect 930/40.
Before end of call...it was at 20 and .01 again.
They acknowledge difficulties in the area, and it was supposed to be back up by afternoon.
Afternoon came (w/ no text, I might not have opted in this time), and I rebooted and tested....and...it was terrible.
I ran maybe 10 tests in an hour....and it ranged from 400ish up/10 down to 30 up/.3 down --- and just about every range between.
Got on the chat advisor to talk to a tech --- as I couldn't find (on the website or on the app) whether the outage was cleared or not -- the outage check link just recycled to the tech support page w/o displaying any info.
They stated the service was (apparently) restored, although stated also that the techs might still be working. ??????
As of now, I've had a moderately stable connection...but at only about 1/2 my normal speeds.
Will be contacting them again tomorrow if it's not back to normal..... this up/down isn't helping out the whole "work at home" thing.
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KevinM2
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www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../achieving-gigablast-speeds.html
What download and upload speeds are you receiving on a hard-wired connection. Here is a link to the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX. -Kevin M. Cox Support Forum Moderator
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