Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Frequent outages
I havn't seen any recent topics on this so I figured I would begin one just to see where it goes. I've lived right off of salem road for a little over a year now and I have never seen the terrible service I've been experiencing with COX than over here. I used to live over by the red mill area for 10 years and not once had an issue. Every day now it seems there is either an unplanned outage or an network impairment lasting hours sometimes all day. Smart help is a joke they just follow scripts and try to up sale their products. All I do is ask for account credits due to outages. Is there anyone on here that can shed some light on what is going on? I am about to drop Cox for good I wonder how many customers are financially affected by this due to working from home.
I've heard all the excuses as well, like to much internet traffic and nodes being over loaded....the list goes on. How long does it take for a company like this figure out a permanent solution?
tyalbright
New Contributor
•
My router goes down and reboots several times a day. Live TV always freezes. It is becoming unacceptable. Tonight it has been down 4-5 hours. Probably start considering alternatives. Too expensive for all this inconvenience and trouble signing back on to everything over and over again.
5
0