Frequent internet disconnects

I have been experiencing more frequent disconnects with longer down time. My WIFI shows I am connected to it, but states there is no internet. I chatted with a service rep who didn’t answer any questions about outages or similar problems in the area, but recommended I purchase a new modem. I currently have a COX provided modem. Looks like COX has given up on customer service. How do I contact someone from COX who can solve my problem?

Responses

Accepted Solution

KevinM2

Former Moderator

•

1.5K Messages

6 years ago

@Cflorin2, are you experiencing intermittent connectivity exclusively on WiFi or while the device is also hard-wired directly to the modem. Your signal levels look great, and I'm not seeing anything out of the ordinary. If this happens on WiFi, are all devices affected by intermittent connectivity? I am including some additional information on ways to improve your WiFi service:

www.cox.com/.../fixing-slow-wifi.html
www.cox.com/.../understanding-speed-test-results.html

For further assistance, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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