Skip to main content
yancmo's profile
yancmo

New Contributor II

 • 

3 Messages

Thursday, October 22nd, 2020 2:00 PM

Closed

Frequent connection drops

I too am experiencing the recent uptick in connection drops. This only started this week though. Panoramic wifi has been pretty good to me but now throughout the day and much more at night we are getting very brief disconnects. Just enough to lag out of video games or cause a quick buffer while streaming. At its worst I'm disconnected every 10 to 15 minutes. 

I'm posting here in the hopes that a tech can check my system health. I've rebooted the modem a couple times and today being a hard reset unplugging everything from the modem and letting rest for over 30 seconds. 

Thank you in advance!

Discussions

 • 

Updated 

5 years ago

3.6K

4

0

0

BrianM

Moderator

 • 

856 Messages

5 years ago

Overall the signal looks decent, but there are a few down stream channels that are a little out of the normal range and some that are showing quite a bit of uncorrectables. Make sure connections are tight and bypass any possible splitters. Other than that, we may need to have a technician out.

Brian
Cox Support Forum Moderator

2

yancmo

New Contributor II

 • 

3 Messages

I only have a barrel coupler between the box and modem and I've replaced that. I also connected via ethernet to rule the wifi out and it still happened. So I'm calling for a service call. 

Like

Reply

5 years ago

0

yancmo

New Contributor II

 • 

3 Messages

Well I called into tech support and was told to reboot everything, they rebooted the modem and said everything look great and my problems should be solved. Of course they issue is not solved. Why when you call in and tell cox everything you have done including talk to someone in support here they still insist on just rebooting? Now i get to waste more time to get the issue escalated. So frustrating. Guess next time I need to do the post chat survey. 

Like

Reply

5 years ago

bobsun

New Contributor III

 • 

10 Messages

5 years ago

This seems to be a widespread problem. The response from Cox is always the same - there are some bad connections somewhere. Why are a large number of customers experiencing the same problems? 

1

ken_c

New Contributor

 • 

13 Messages

5 years ago

Can't even get a 24 hour uptime. Usually about 10 hours. So, modem reboot at least twice a day. Not good...

1

0

Allan

Moderator

 • 

2.3K Messages

@Ken C, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com so we can take a closer look for you. -Allan, Cox Support Forums Moderator

Like

Reply

5 years ago

0

MrBlueSkyFi

New Contributor

 • 

2 Messages

5 years ago

I have been having this issue for the last month.   I am dropped from at least one online meeting per day.  Every single day.   Outage interruptions at least two times per day.  Every single day. 

3

0

Dave9

Contributor III

 • 

251 Messages

As mentioned in my previous reply, unless you live on the same block with the OP it's probably not the same issue. I would suggest starting a new thread and posting your modem signals and logs after allowing the modem to run for at least 24 hours without being rebooted. If you post logs and signals right after a reboot it can make it hard to identify some problems.

Like

Reply

5 years ago

0

MrBlueSkyFi

New Contributor

 • 

2 Messages

Where do I get my modem signals and logs?  

Like

Reply

5 years ago

0

Dave9

Contributor III

 • 

251 Messages

On most modems you can get those by going to 192.168.100.1. But every modem is different so I can't give exact steps.

Like

Reply

5 years ago

0

Related Content

Loading...

Recent Discussions

View More

Loading...