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Lisakwon

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Flickering? Fluctuating? speed

I upgraded the fastest internet speed cox provided a few month ago.   Since a few weeks, the fluctuation of internet speed has been so bad. Whenever I checked the wifi speed, the speed detecter couldn’t get right speed. One second speed was good, and next second speed is so terrible. Back and forth again.  Do you know what is the problem? 

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WiderMouthOpen

Esteemed Contributor III

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Wifi is not a good way to test speed from the ISP because it is very dependent on the device, the distance, obstructions, interreference and congestion. What speed do you get wired? Also, do you have a white Panoramic gateway? If not, what model modem and router do you have? Last, what does a Cox speed test show you?

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haze347

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Having the same issues. When I play games, it’s obvious when the internet starts to drop because of the lag. I’ve also noticed inconsistent speed readings — the Cox app shows one result, and Ookla shows a completely different one, sometimes with a difference of over 200 Mbps. (Both tested on WiFi)

Definitely not what you’d expect from a trusted brand like Cox.

 

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LaToyaW

Moderator

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119 Messages

Hi

Thank you for choosing Cox. My sincere apologies for the speed issues you are experiencing. When you have a moment, I would like to take a look at the account. Please email your full name and complete address to Cox.help@cox.com.

 

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WiderMouthOpen

Esteemed Contributor III

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Gamers don't let other gamers game on wifi. 😊

Have you tested wired? Also, have you considered using your own router?

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haze347

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Yes, I’ve tested using an Ethernet cable, but it’s actually worse than using Wi-Fi. The internet intermittently drops completely, kicking me out in the middle of a game.

I’m currently using the Panoramic modem/router provided by Cox, and I’m not impressed. They never gave me the option to use my own router and modem.

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WiderMouthOpen

Esteemed Contributor III

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You don't need permission or something from Cox to use your own equipment. For the modem, you just buy one on their list and contact them with model/serial number and HFC/CM MAC address to provision it for service. Then you just connect the modem to the router's WAN port and you should be good to go. This can only be done if you don't have wireless TV boxes or phone. If you get the gateway for free, you can put it in bridge mode and use your own router.

Before doing that, take a look at your signal levels from 192.168.0.1 > user;admin password;password > Connection > Cox Network.

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haze347

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Thank you for letting me know about using my own modem. I recently contacted the Cox technical support they did not method this option.  

Do you have a link to the approved routers? 
Can I use my own modem and router? 

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