New Contributor II
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3 Messages
Fiber ONT options
My home is connected through fiber, and I have my own router that I am using. Service has been good so far, but I am looking for an option. My bill is showing that I am paying $14 for Panoramic Wifi Gateway Rental, which supposedly includes the gateway, app, security perks, etc. However I never received any of that equipment (natually because I'm using my own), and the apps say my account is not active for the other things.
So I called Cox - and they said that the $14 charge is simply for the ONT. Seems kinda weird to charge for a gateway rental when its not for a gateway, but whatever.
First question is - am I really supposed to be paying a rental fee for the ONT device? Anyone else paying this?
Second question is - Is there a list anywhere of Cox compatible ONTs out there for if I wanted to get my own to avoid this monthly charge if thats really what it is?
Bruce
Honored Contributor III
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5.7K Messages
I didn't think Cox charged a rental fee for an ONT. Your best option is to send an email to cox.help@cox.com with your full name and complete address.
If Cox wants to charge you for an ONT, tell Cox to replace "Panoramic" on your bill with either Alcatel-Lucent, Nokia or Calix ONT.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
1. No. The ONT comes free with fiber(FTTH) service. +1 for contacting Cox and asking them.
2. No list because Cox(and no fiber provider that I know of) doesn't supports customer owned ONTs.
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Darkatt
Honored Contributor
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1.9K Messages
call them back, there is no charge for the ONT, unless something has changed dramatically in the last month.
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