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2007marinho

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Fiber internet down for the past 3 days

I’ve been without internet since Thursday night. I’ve had a tech come over on Friday 8/16 and Today 8/17 but the issue has not been resolved. I feel like I’ve been lied to and played with and still cant not connect to the fiber internet.

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LatoyaJ

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2007marinho, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by email at cox.help@cox.com. 

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danman511

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I have just upgraded to fiber couple of weeks ago as well and have been down since Thursday night with no ETA

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NicholeC

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885 Messages

 

 

I'm sorry to hear you've been without service so long. I'd like to review this further. Please email us at cox.help@cox.com Thank you. 

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2007marinho

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I did email cox several times, but there is no ETA for a fix. Today is day 4 without internet and I’m sure Cox doesn't care.

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NicholeC

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I apologize you've been without service so long. I'm sorry we didn't have an ETR. I see we did advise of the construction ticket in place. Please note that the purpose of the forums is for customers to troubleshoot products and services with each other. We'd be glad to continue assisting with this issue via email.

 

Thanks.

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danman511

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Is there a construction ticket for my issue as well? 

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Allan

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Hi we wil be glad to check on this. Please contact us privately. our email address is cox.help@cox.com. Please include your full street address and link to your forum post.

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