FCC rule re: Cable modem w/ Phone

What is this "old Cisco modem?"  Was it also your telephone modem?  If so and it's 5-years-old, I believe its technology is outdated.  Cox recently "upgraded" to VoIP and older modems won't support this technology (packet-switching).

Dpq3212.  Started getting service interruptions occasionally in the evenings, I.e.- high traffic times.

I was attempting to replace like for like; coax cable in, Ethernet out to router, phone jack for the phones.

I think a better question may be why the tech that we were discussing our internet connectivity issues with didn’t tell us about this “restriction” AFTER he said we should replace the modem (due to age/possible component failure).

The internet modems were definitely not free.

didn’t tell us about this “restriction”

Because you were "discussing our Internet connectivity issues" and not telephone issues.  Did you tell the tech your modem also provides telephone service?

This via text, but he asked for account info.  I’m “assuming” He had the information in front of him.

Sooo, this is a Cox business practice.  I actually don’t have a problem with that.  I just wish the online help line staff could have told me that at the beginning.

not business practice as much as so they can control the hardware on the cox network

I’m “special” I guess?

The Cisco DPQ3212 is an eMTA and supports Cox Voice (VoIP & packet-switching).  Meaning, your demarc supports VoIP.  That's a good thing.

I think almost all complaints in the Internet Forum are service interruptions, timeouts and latency.

A lot of customers aren't aware of their business practices.  It's bit me and was without phone service for a month.

Go to a Solution Store to get your telephone modem.

You are special.