FAQ for Cox email transition to Yahoo

I tried that link and got a 403 error message. I don't click on links in the e-mail because I can't tell who is legitimately Cox and who is not.  Frequently get messages that my payment didn't go through, etc, when I know for a fact that it did.  Hope Cox can come up with an assured way to communicate with us.

I know you are looking for answers about the email transition, we do not have any at this time. The information on how to back up your email and any other instructions will be included in the notification emails you will receive in your email. These notifications will be coming to you before the transition occurs. I apologize for any confusion. 

I initially had a problem with the link also.  I got a message about a forbidden site, but looking at the URL that I ended at, it was terminated by a / and was missing .html.  If you copy the full text of the link and paste it in your browser, you can get to the page.

Can anyone tell me - will I still be able to receive my emails via Outlook? are all old emails being dumped?

croma

Hi, you will still be able to receive your email in Outlook but you will need to change the server names once we change to Yahoo.  

Oh my gosh - thanks so much!  just called tech support prior to finding this site and tech support needs a better script - initially the woman told me nothing would change and I do not need to do anything - this is erroneous info. Will cox provide us the new smpt info, etc. for incoming/outgoing servers or do we need to reach out to yahoo? Do we need to add a new email account to Outlook for the new yahoo account? How much of our old mail is retained? I have email going back several years that I still need to access (various passwords to diff accounts, etc.) - if those emails are on my local computer in Outlook - they will not be impacted - correct? So if Cox takes down its web email - that will not impact my stored emails - is that correct? Sorry for all the questions - but the woman at tech support I just spoke to could not answer any of these questions. Thanks!

croma

You're so very welcome!  We will be sending out email notifications letting you know when the transition is happening.  You will not lose any contacts or previous email that you have stored in Cox Webmail.  What you currently have in Outlook won't be changed unless you make the changes.  We will make sure that everyone has the correct incoming and outgoing server names.    

What are the required server changes for outlook to continue to work?

ArtShapiro wrote:

Outlook doesn't seem to have the ability to filter on the display name

Outlook doesn't provide the ability to filter email by display name, but Webmail does.  You would have to verify it works this way, but email blocked by Webmail should be blocked from Outlook linked to your Webmail account.  Try using Webmail Filter Rules to discard unwanted email by display name.  To discard email from Renewal by Anderson, do the following:

Settings > All setting ... > Inbox > Scroll down to: Rules > Add new rule

Enter: New rule name

Add condition > From > Contains >  Renewal by Anderson 

Add action > Discard

Save

This only applies to email going to Inbox.  Filter Rules don't apply to email flagged as spam by online security companies.