Extremely high latency and packet loss

Hello,
Is anyone else having an intense amount of latency and packet loss? Over the course of the last 3 days, I have had an average latency of 2699mS. Additionally, I get 100% packet loss more than 3 times an hour when I get home from work.
This has been an issue from the first day of installation when I moved into my new home. The only way my connections have changed is the location of my home. When contacting support via online chat, I have been assured there is no issue on Cox's end.

I would agree that WiFi devices could see stuttering due to not being in the same room as the router -- however, the devices utilizing ethernet experience these issues at the exact same time.

Apologies for the frustrated rant.