New Contributor II
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6 Messages
Extremely high latency and packet loss
Hello,
Is anyone else having an intense amount of latency and packet loss? Over the course of the last 3 days, I have had an average latency of 2699mS. Additionally, I get 100% packet loss more than 3 times an hour when I get home from work.
This has been an issue from the first day of installation when I moved into my new home. The only way my connections have changed is the location of my home. When contacting support via online chat, I have been assured there is no issue on Cox's end.
I would agree that WiFi devices could see stuttering due to not being in the same room as the router -- however, the devices utilizing ethernet experience these issues at the exact same time.
Apologies for the frustrated rant.
Gtsmiles
New Contributor II
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6 Messages
2 years ago
https://imgur.com/a/5XKtbHi
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Darkatt
Honored Contributor
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1.9K Messages
2 years ago
There are MANY things that can cause packet loss. I just had to replace the cable wire from my Internet modem to my splitter, because I was getting ingress on it, causing it, AND the telephone modem on the other side of the splitter to get packet loss. The first thing I would do is, replace all cable wires IN the house as well as any splitters you can. That includes the barrel connectors in the wall plates as well. That way, it either fixes the problem, or ensures it's outside, so when a trouble call is setup and a tech comes out, it doesn't cost you 75$
If you have Cox Complete Care, then forego all the above and setup a tc, since it won't cost you anything no matter where the problem is.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
First, can you run a trace to 8.8.8.8? Or force a IPv4 trace. Perhaps IPv6 routing is different then IPv4 routing. It will also show double NAT. Next, post your modem's/gateway's signal levels. If a modem, should be available at 192.168.100.1. Last, what model modem and router do you have?
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