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macriley05

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Exterior cable removal or relocation

Who can I contact to have the external coaxial cable moved or removed from my house? I terminated my services with Cox some time ago but the line they ran when I did have service from them has started to sag down to the point that I walk into it trying to walk across my deck. I would like the line removed or at very least re run so it is much higher than it is. As it stands it is becoming more and more of a safety hazard. 

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Bruce

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The saggy cable is beyond the demarcation point, so it's your call.  The demarc is a Network Interface Block usually housed inside a weatherproof box..  Cox is responsible from the street to the box; you're responsible from the box into/onto your house.

You can DIY or hire a contractor.  The choice really depends on your future needs, such as resubscribing to Cox and selling your house.

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ttracy3

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Cox is responsible from the street to the box?  Cox wants to charge me $60 to remove the Network Interface Block and its exterior line to the power pole. I am astounded and angered. I had been a Cox subscriber for more than 40 years and had to unsubscribe because of its costs. 

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Mike5381

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The demarcation point for residential is ALWAYS at a place that is touching the exterior wall of your home. Do not let an ISP or utility company tell you otherwise. Yes they might have some equipment on a utility pole, but the line that comes down and touches your home or is otherwise run underground from the street is the ISP's financial responsibility. 

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ttracy3

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Perhaps a coincidence, almost immediately after my complaint on this board Cox reversed its position and the exterior box and line to my power pole were promptly removed. I am assured that there will be no charge. 

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