Explain this - 15% of the neighborhood is STILL having issues 9 days after your upgrade.

You upgraded our neighborhood on December 27th.  Aside from it being a really poor choice to do this during the holidays, you have lingering issues.

I have called, had tech visits and checked the wiring myself.  You service has been losing connectivity daily at regular intervals (And I do mean regular - down to the minute each day) since the upgrade.

I have heard all the excuses.  I have spent hours working you You.  

Now I polled social media., and guess what?

It turns out that of the 100 plus homes in the community, I have confirmed that almost 20 people have called in and reported repeated troubles with their service since the 27th.  If you take into account that not every home is a Cox customer, and many people who are, are not members of the community Facebook group, Reddits or Nextdoor media, the number of people experiencing issues is most likely much higher.

I am tracking the names and organizing a formal complaint.  Since you feel charging me $200 a month for internet is a fair price, I should expect that you at least provide reliable service.