New Contributor
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1 Message
Endless issues with cox
I'm honestly so tired of using cox. The area where I live is only covered by cox so I can't really use any other competitors. I have constant issues with my internet cutting out for minutes at a time. The router will suddenly be blinking orange and green and there's absolutely nothing I can do about it. I've made the issue clear with multiple tech support agents and have always been reluctant to schedule a visit because they charge you a hundred bucks. Eventually I give in and the technician comes. He fixes the issue temporarily and then the issues come back, so there's a hundred bucks wasted. I just can't take it anymore. I feel like cox just keeps taking my money for internet that doesn't even work when I need it to.
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
First, do you have a panoramic gateway? Second, what did the technician say the issue was when they were out there? You should only be charged for a issue with the wiring past where it connects to your electrical ground. Basically anything inside is yous so they charge to "repair it". However if you still have the issue, the problem wasn't fixed and you should contact the billing department for them to credit that charge. Last, how does the coax get from the pole/street to the room the modem/gateway is in? Any splitters/amp/filters? Are you internet only?
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acbet3
New Contributor II
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3 Messages
Always problems here to and I only have them for internet they are not very good
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