E-mail Transition to Yahoo! is a Mess!

Update. I was able on the day(s) of rollout (1st day, my email address, 3rd day my wife's) able to establish access via Yahoo website & Yahoo app (following the instructions Cox provided) and Android. Delete the accounts, add back with the new Yahoo info (cox email address and NEW Yahoo password). Still unable to get Outlook to recognize the email addresses until this morning.

I called FREE Yahoo help, 866-562-7250 and walked through the Outlook set-up process, total time spent including waiting on hold for CSR, 36m.

In brief you need to login to Yahoo account security, login.yahoo.com/account/security, and click on the generate password link, type in 3rd party email app, Outlook, and click on copy in the auto generated password text box.

Then go to Outlook and perform the email account repair process, or create new email process if you have already deleted) using the Yahoo security generated password.

Use the correct incoming server path (imap.mail.yahoo.com), use 993 as incoming server port, check SSL option; and the correct outgoing server path (smtp.mail.yahoo.com), use 465 as outgoing server port, check SSL option and if prompted Request Authentication = Yes and select the radio button use same info option.

I hope this saves someone the time I lost trying to set up Outlook after Cox email migrated to Yahoo.

Tom

Thanks for the heads up. I haven't receive the go email yet but I expect it soon. I use Outlook email client also. Cox Yahoo need to update their documentation to provide the details and correct asap. This is a real issue for many customers. We use email for work and other responsibilities. We don't have time to wait 24 hours for servers to work, or talk/wait for customer service. We are all losing time here. Updating pop3 and smtp servers and port settings is a very common and relatively easy change to make. IF the host servers and programs were setup properly. Frankly I think. this may be more of a access rights (server admin) management/processing issue. Whatever this is a common design and workflow.

I hope the moderators are reading these updates and informing their management that they need to update their information asap.

Richard

Tom

And yes, thanks again; I made a copy of your post for reference.

Maybe Cox moderatiors can post as well.

Richard

Tom - it worked!!!!  I can't thank you enough for your post.  I've spent HOURS trying to get Outlook to work after the whole Cox / Yahoo SNAFU. You've saved my sanity.

TomSteele2

Thanks for the information. I have not received the final go email as yet but I am expecting very soon. I have multiples accounts; and use PC Windows Outlook 2019 (suite) and pop3 as primary email client management app.

I have read your notes 3 times now picking up important facts. A couple more questions.

1 Reading about this app password generation - "If Two-step verification isn't turned on, you'll need to do that before you continue. Then select Generate app password."

 Is this necessary (turn on two step verification) before generating password? Since this seems to be a challenging set up, I am trying to use a basic KISS principle (keep it simple) and avoid any additional program scripts or authentication processes to this already delicate setup process. Your thoughts?

2 I presume your recommendations above works for (for PC Outlook 2019 Outlook Client app w/POP3). (Your scenario seems very similar to my configuration).  I ask because I am reading some threads and (as you know), there are multiple Outlook scenarios (versions) Outlook PC client 20xx, Outlook for Windows, New Outlook, Outlook 365 etc

Thanks

Richard

Yes, this whole transition sucks. Customer service is non existent when it comes to help with Outlook.  I've tried every POP and IMAP setting and can't get Cox / Yahoo / Outlook to talk to each other.

I had the same problem with outlook not working with Yahoo.. I gave up. I'm transitioning all my emails to another account away from Yahoo. I'm going to leave my 2 cox addresses open on their server and check back to see if any stray emails get sent there. I'm looking for options!! This is no way to treat a customer.. Especial one that has been with cox for decades. I have never heard of having to give up your drivers license number to prove who you are to get help like with Yahoo! Is this a harbinger of things to come?

Hopefully Cox will lose a lot of subscribers. They treat customers like dirt, their marketing is simply a boat load of lies.

I apologize that you have had a poor experience with how you've been treated. Please reach out to us on Twitter/X at CoxHelp, on Facebook or send us an email to cox.help@cox.com with your name, address, concerns and a link to this forum thread so we can assist with these concerns. Thank you.

After 30+ years of being a loyal customer with Cox, you'd think they would have given us a choice of which provider to switch to.  Yahoo would never have been my choice, and never will be.  I recently just set up my Gmail accounts with Outlook (2010), and it was so easy (and I am in no way a "techy" person). I set IMAP instead of POP, that way I can access my emails from all of my devices.  Thank you Cox!

Mwurman: I am also a frustrated Thunderbird user. I have also tried using a 'new' account and it just will not connect with the Yahoo server.

Have you figured it out yet?

Search  for user Waleee or "Successful Email transition to Yahoo: using Thunderbird on Windows" if you haven't got your email working yet.  It worked for me.

Same here. Long time Thunderbird user and I cannot get it to work with Yahoo. I finally gave up in frustration.

Hello, we would be happy to assist with any questions or concerns you might have. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

why? i tried calling  Cox they said since my email was fully transitioned to Yahoo i had to call yahoo; called yahoo and they would not help me unless i send them a photo of my Drivers license.

Really!? in order to help i need to send a photo of my Drivers License? WTF!

Hello.

I'm sorry this was your experience with the Yahoo support group. I understand you called, and I wanted to give you another option to speak with them. Below is the Yahoo support link. Please let us know if this helps.

Help.Yahoo.com

Update: I finally got Outlook and iphone set up to send/receive emails (knock on wood the fix holds0. I'm convinced that something was wrong on Yahoo's side since I gradually regained ability to send first via webmail, Outlook and iphone, then regained ability to receive via webmail, then got Outlook 365 desktop app to accept same imap and smtp settings that repeatedly failed previously. I also disabled two-factor authentication, which seemed to eliminate need to use Yahoo's random third-party app password (which didn't work anyhow.) My iPhone mail started working after I first used iPhone's default yahoo mail setup, then manually added another yahoo smtp account as backup.

aschappi, 

Thank you for the update. 

Mike

Cox Support forums Moderator

Question. I got a Verification password from the yahoo site, and was able to send and receive email on my iPhone. When I try and set up my outlook mail account, everything appears to be correct, but I am using the same password I used on my iPhone. Did you use the same password or did you go back and generate a new and different password for outlook? I am using port 995 and 465. I can send a Test email from Microsoft outlook, but an error on incoming? When I check my iPhone it shows the test message sent, but it is failing on receiving emails in outlook???

Robert

Hi innerharmony,

If you are using a third-party email program you will need to configure the settings for the Yahoo Emai servers: https://help.yahoo.com/kb/fix-pop-imap-client-sending-receiving-issues-sln3792.html   I hope this information is useful.

Mike

Cox Support Forums Moderator

Hello, I am very sorry you have not had the best experience with Cox. I do apologize for the time you spent on this matter. It is not our intent to inconvenient our customers and I understand where you are coming from. As I value my time as well. We value your business, and I would be happy to assist if needed. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!