Statim's profile

New Contributor II

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5 Messages

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Email from account@nest.com not received or received too late; email from Washington post newsletter not received

Began three days ago.

Windows 10 (updated software), Microsoft Office 365 Outlook, myemail.cox.net

Router and Orbi rebooted. 

Moderator

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1.8K Messages

Hi Statim, are you able to login to Cox Web Mail? If yes, can you confirm if the emails are there?

Thank you,

Mike J.
Cox Support Forums Moderator

New Contributor II

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3 Messages

I'm having the same issue, I log into the nest site and it tells me that a email has been sent to your cox email and you have 5 minutes to get the verification code,  but receive it hours later.

Moderator

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1.1K Messages

Hello Todd,

We would like to investigate this slow mail delivery issue. Please email us at Cox.Help@cox.com with your first and last name, address, and the cox.net email.

Thank you,

Dustin
Cox Support Forum Moderator

Honored Contributor III

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5.7K Messages

Call whomever is administering your email servers to ask if the queues are backed up.  Don't be shy about posting the results of your "investigation."

New Contributor II

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3 Messages

Thanks Dustin. just emailed you the info.

Thanks

Moderator

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1.8K Messages

You are very welcome, todd. It is our pleasure to be of help.

Mike J.
Cox Support Forums Moderator

New Contributor

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2 Messages

Same issue here.  Nest claims it is cox.net not delivering the email.

New Contributor

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1 Message

I have the same problem... spent hours with Nest support. They tell me their verify codes are sent right out... but if I get them they are 12 hours late ! Now I'm locked out of my security system and home thermostat...

New Contributor

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1 Message

Spent hours today on SAME issue.  NEST says this is a Cox issue and they cannot resolve it.  Sick of the blame game on both sides.  Why cant you two talk to each other and solve this?  As an IT Professional, I am flabbergasted that Cox and NEST are wasting our time like this.  Perhaps it time to give both companies the heave ho...  NEST is definitely throwing shade at Cox over this 

New Contributor

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1 Message

Same here

New Contributor II

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5 Messages

WAPO newsletter fixed; Nest outstanding

Moderator

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987 Messages

Hi Statim. We have verified that the issue you are having with not receiving email or emails being delayed by Nest is an issue with Nest and Google and it is being worked on by them. If you need further assistance with this, please contact support.google.com/googlenest for support. - Lisa, Cox Support Forums Moderator

New Contributor

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2 Messages

nest says they have no delay in sending it, it is a problem from your end. 

New Contributor II

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5 Messages

Latest Nest response: With the previous information, investigations on our end have determined that messages are being blocked by cox.net with a response of CDRBL which is explained on Cox's support site and will need to be resolved by Cox.

Appears that Cox is using cloudmark.

New Contributor

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2 Messages

has anyone heard anything about this? I talked to cox and they were investigating but have not heard back. I am getting very annoyed with cox right now. 

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