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dxd

New Contributor II

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19 Messages

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email filters

I am trying to set up an email filter,  but can't seem to figure out how to do it.   I am going to be receiving a large number of emails from a specific source, and want to have them sorted into their own folder.   Under the old email system,  which I still miss,  the action performed was  Move to  (folder name)   The option does not exist in this new system.   There is an action File into  (folder name)   which does create a copy in the new folder,  but it still leaves an original in my inbox.    The option Redirect to...  seems to be for forwarding email to another address.

How can I sort these messages into their own folder WITHOUT having duplicates in the Inbox ??

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ChrisL

Former Moderator

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7.1K Messages

@dxd

You can actually create a rule automatically from the inbox by moving one of the items in question. When prompted for the folder you wish to move the item to there is a check box you can use to also create a message rule to accomplish this task for all similar items.

-Chris

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dxd

New Contributor II

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19 Messages

That creates a sub-folder in the Inbox,  which File to (name) also did.   The problem was that it would create a duplicate message.   If I read or deleted from one folder, it still existed as unread in the other folder.  Funny thing is,  it seems to work fine on one of the secondary accounts from Cox.   I guess I will try again.

Maybe next step try the Redirect to  and create a new secondary account just for those emails.

Of course,  this all worked beautifully in the old version of Cox email.

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Becky

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Hi Dxd, I'm unable to duplicate what you have described. I created a Webmail rule to move emails from a specific address to an Inbox subfolder. Once moved, the emails exist only in the subfolder, not the Inbox and the subfolder. I suggest deleting the rules you have set up to this point and setting up a brand new rule. Let us know if you are successful! -Becky, Cox Support Forums Moderator

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dxd

New Contributor II

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19 Messages

Well, got that issue fixed for a day or two.  Now there's a new one. 

On the Webmail site, all the other folders are showing as subfolders of the Inbox. By that, I mean Drafts, Sent Mail, Spam and Trash.   They also exist in their "normal" display as being top folders with an icon, like the Inbox.   

The contents of the folders are different.  The main Trash folder has 64 items,   the subfolder has 5 different messages with 2 unread.  All the other subfolders are empty.  Because of those subfolders,  my Inbox is showing 2 unread emails.

NO I did not create them.  NO I do not want them.  They showed up earlier today,  I deleted them,  and they have come back.

sigh.

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BrianM

Moderator

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887 Messages

Do you have this email address setup on a separate device like a cell phone/tablet by chance? I know mine looks similar when I go into webmail, it will have a few separate folders that were created on the mail program from my cell phone since it syncs up all the folders from both the webmail and my cell phone.

Brian
Cox Support Forum Moderator

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dxd

New Contributor II

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19 Messages

I have checked email via a cell phone and a tablet.  I have been doing that for the past couple of years.   The extra sub-folders just started showing up two days ago.  Also, it is only on the primary account,  it doesn't happen on any secondary accounts.  I haven't changed any software or settings on PC, cell, or tablet.

If it is supposedly syncing folders,  why would it put Trash and Sent Mail into the Inbox as sub-folders? 

 I guess it's just something else to have to learn to live with.

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