New Contributor III
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40 Messages
Elder Scrolls Online Problem
My girlfriend plays Elder Scrolls Online and every time there is an update we have to pull our hair out for days on end trying to get the game to update. This last time nothing at all worked and after contacting Bethesda Software about the issue it turns out that Cox Cable is blocking the port which the game uses to update itself.
Presumably it is TCP port 80. And we know it is your fault because Bethesda has already attempted to make contact with you about it. We tried everyhing from setting up the modem to do all the port forwarding to reinstalling everything, all to no avail.
I want to know when you are going to fix this problem and stop blocking internet users. I'm already mad that you increased our rates for December without even bothering to let me know which I will be reporting to the Better Business Bureau and Federal Trade Commission for charging me the price for the tier above mine which I gave no consent to. And now with my girlfriend already having lost 3 days of paid time in the game, I am expecting to be compensated for both the overcharge and inability to use what we paid for. Which is non-negotiable and you cannot reject.
Destin65
New Contributor III
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40 Messages
7 years ago
Our internet in general is also acting up as if it's not fully working. Try to stream something and it cuts out constantly making it unwatchable and causes programs to have to restart to regain a connection.
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Destin65
New Contributor III
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40 Messages
7 years ago
THESE ARE THE PORTS THAT ARE REQUIRED TO BE OPEN AND ACCESSIBLE ACCORDING TO BETHESDA SOFTWARE WHO DEVELOPED THE GAME.
TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433
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Destin65
New Contributor III
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40 Messages
7 years ago
Here, there is no denying that Cox itself is part of the problem through their rush to judgement in treating their customers like criminals.
https://www.cox.com/residential/support/internet-ports-blocked-or-restricted-by-cox.html
Read Cox's very own webpage in which they state that they block TCP Port 80 to prevent their customers from using the Internet. The video game requires TCP Port 80 to be open in order to receive updates and work.
So here I am paying $95 for a 50 MBps connection I cannot use and $60 for game purchase (with a DLC included) and $14.99 monthly subscription for a game that cannot be played.
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BlueParrot
New Contributor II
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9 Messages
7 years ago
AT&T may have fiber to your house for considerably less than Cox is charging. I am switching after being a Cox internet subscriber for almost twenty years. But this is unexcusable. If I have to use a VPN at $10 a month just to play one of the most popular games online thenI clearly do not Cox for my ISP.
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