New Contributor
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1 Message
Ebb laptop discount
I have been approved for EBB since July and I got a email in October saying I get $100 off a laptop. Every time I try to claim I get this message.
"You have either not been approved for the $100 computer subsidy or you transferred from cox to a new isp."
Neither of those are true and I've been trying to figure this out so I can get my laptop. I've called cox plenty of times with no help. I don't know what to do at this point.
Bruce
Honored Contributor III
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5.7K Messages
4 years ago
How did you apply...Cox or the gov't? Who sent your approval email?
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Bruce
Honored Contributor III
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5.7K Messages
4 years ago
Go to the link, search the following and read the 3 questions about connected devices:
What is the connected device benefit?
www.cox.com/.../ebb.html
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BenS1
Former Moderator
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697 Messages
4 years ago
I know how important it is for you to get your discounts through PCs for People. Please email us at cox.help@cox.com with your full name/full address. And a screenshot of the email that you received from PCs for People.
Ben S.
Cox Support Forums Moderator
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Kissodeath
New Contributor
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1 Message
4 years ago
You can get similar deals maybe even better online
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lagunapatt
New Contributor
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1 Message
4 years ago
eezy, i was approved for the ebb program. in september, and was advised that the next step to get my monthly benefit was to contact cox, which i did, over and over, by phone, by e-mail, (different reps, various phone numbers, different offices with NO RESULT, until my approval letter expired on dec.20. now the ebb program has ended replaced by a new program (with a lesser monthly payment., )when i could have received the ebb credit until march 1st. i have to wonder, HAS ANYONE BEEN SUCCESSFUL IN RECEIVING A $50 MONTHLY credit through ebb/cox???? cox is regulated by the f.c.c.. i feel my only recourse at this time is to file an official and LEGITIMATE complaint with them. (i kept a thorough record of every contact and conversation.) it's maddening. i think cox invented the term "catch 22."
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