Hello,
I have been experiencing intermittent internet loss for quite some time now and it makes playing online video games and streaming movies a pain.
As the title says, I have been receiving the following items in my event log:
1. Dynamic Range Window violation,
2. RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW,
3. Started Unicast Maintenance Ranging - No Response received - T3 time-out
[
Connection
|
|
|
| Acquire Downstream Channel |
429000000 Hz |
|
|
| Upstream Connection |
OK |
|
|
| Boot State |
OK |
|
|
| Configuration File |
OK |
|
|
| Security |
Enabled |
|
|
|
|
|
| System Up Time |
0 days 00h:22m:37s |
|
|
| Network Access |
Allowed |
|
|
|
| Downstream Bonded Channels |
|
|
|
|
| 1 |
Locked |
QAM256 |
41 |
405.0 |
2.7 |
41.9 |
58 |
274 |
| 2 |
Locked |
QAM256 |
1 |
783.0 |
2.1 |
40.3 |
66 |
357 |
| 3 |
Locked |
QAM256 |
2 |
789.0 |
2.2 |
40.4 |
82 |
326 |
| 4 |
Locked |
QAM256 |
3 |
795.0 |
2.0 |
40.4 |
71 |
354 |
| 5 |
Locked |
QAM256 |
4 |
801.0 |
2.0 |
40.4 |
125 |
305 |
| 6 |
Locked |
QAM256 |
5 |
807.0 |
1.9 |
40.5 |
68 |
334 |
| 7 |
Locked |
QAM256 |
6 |
813.0 |
1.8 |
40.5 |
69 |
328 |
| 8 |
Locked |
QAM256 |
7 |
819.0 |
1.7 |
40.3 |
76 |
326 |
| 9 |
Locked |
QAM256 |
8 |
825.0 |
1.2 |
40.3 |
92 |
307 |
| 10 |
Locked |
QAM256 |
9 |
831.0 |
1.3 |
40.3 |
81 |
291 |
| 11 |
Locked |
QAM256 |
10 |
837.0 |
1.2 |
40.1 |
69 |
330 |
| 12 |
Locked |
QAM256 |
11 |
843.0 |
1.2 |
40.4 |
68 |
323 |
| 13 |
Locked |
QAM256 |
12 |
849.0 |
1.1 |
40.2 |
69 |
289 |
| 14 |
Locked |
QAM256 |
13 |
855.0 |
1.2 |
40.2 |
100 |
280 |
| 15 |
Locked |
QAM256 |
14 |
861.0 |
1.0 |
40.0 |
89 |
280 |
| 16 |
Locked |
QAM256 |
15 |
867.0 |
0.8 |
39.6 |
94 |
290 |
| 17 |
Locked |
QAM256 |
16 |
873.0 |
0.9 |
40.1 |
100 |
259 |
| 18 |
Locked |
QAM256 |
33 |
357.0 |
2.5 |
41.4 |
81 |
268 |
| 19 |
Locked |
QAM256 |
34 |
363.0 |
2.4 |
41.7 |
76 |
286 |
| 20 |
Locked |
QAM256 |
35 |
369.0 |
2.6 |
41.8 |
76 |
278 |
| 21 |
Locked |
QAM256 |
36 |
375.0 |
2.7 |
41.8 |
79 |
273 |
| 22 |
Locked |
QAM256 |
37 |
381.0 |
2.8 |
41.8 |
64 |
293 |
| 23 |
Locked |
QAM256 |
38 |
387.0 |
2.7 |
42.0 |
62 |
287 |
| 24 |
Locked |
QAM256 |
39 |
393.0 |
2.8 |
41.9 |
58 |
286 |
| 25 |
Locked |
QAM256 |
40 |
399.0 |
2.7 |
41.9 |
69 |
290 |
| 26 |
Locked |
QAM256 |
42 |
411.0 |
2.7 |
41.8 |
68 |
295 |
| 27 |
Locked |
QAM256 |
43 |
417.0 |
2.7 |
41.8 |
63 |
296 |
| 28 |
Locked |
QAM256 |
44 |
423.0 |
2.6 |
41.8 |
82 |
299 |
| 29 |
Locked |
QAM256 |
45 |
429.0 |
2.9 |
41.9 |
58 |
259 |
| 30 |
Locked |
QAM256 |
46 |
435.0 |
2.9 |
42.0 |
71 |
301 |
| 31 |
Locked |
QAM256 |
47 |
441.0 |
2.9 |
41.8 |
68 |
302 |
| 32 |
Locked |
QAM256 |
48 |
447.0 |
3.0 |
42.0 |
75 |
312 |
| 33 |
Locked |
OFDM PLC |
159 |
300.0 |
5.1 |
17.0 |
11661929 |
899 |
|
|
|
| 1 |
Locked |
SC-QAM |
1 |
5120 |
36.9 |
43.0 |
| 2 |
Locked |
SC-QAM |
2 |
5120 |
30.5 |
44.0 |
| 3 |
Locked |
SC-QAM |
3 |
5120 |
24.1 |
41.0 |
| 4 |
Locked |
SC-QAM |
4 |
5120 |
17.7 |
43.3 |
| 5 |
Locked |
SC-QAM |
6 |
2560 |
12.9 |
43.8 |
|
| Downstream Frequency Setting |
|
|
|
|
| Downstream Frequency Select |
|
|
|
|
|
|
| LAG(Link Aggregation Group, or Ethernet Port Bonding) |
Disable Enable |
|
|
|
]
[
Event Log
|
|
| |
13:19:53
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:19:53
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:20:14
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:20:14
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:20:14
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:20:14
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:21:21
Wed Sep 2 2020 |
|
Critical (3) |
|
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:23:33
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:23:33
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:23:33
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:23:33
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:23:33
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:23:33
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:25:13
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:25:13
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:25:13
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:25:13
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:25:13
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:25:13
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:25:15
Wed Sep 2 2020 |
|
Critical (3) |
|
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:29:33
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:33:16
Wed Sep 2 2020 |
|
Notice (6) |
|
CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:33:52
Wed Sep 2 2020 |
|
Warning (5) |
|
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
13:33:52
Wed Sep 2 2020 |
|
Warning (5) |
|
Dynamic Range Window violation |
| |
13:34:01
Wed Sep 2 2020 |
|
Notice (6) |
|
CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; |
| |
| |
| |
| |
|
]
The text on the phone did the basic stuff then said I would have to pay to have someone come check out. I am starting to think Cox is doing this on purpose and wants there customers to leave.
Any help would be great.
SharonL
Former Moderator
•
144 Messages
5 years ago
Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Social Media Support Specialist
started.
0
0
Peterockinit
New Contributor III
•
15 Messages
5 years ago
Social media team didn't help me with this issue. I am experiencing same thing now for over 3 months.
Have had 9 technicians out to my house, called tech support approximately 15 times, and no one solved anything.
I have replaced all my in house wiring, new splitter from cox, new drop from cox, new modem, new router, new cat6.
Let me know if they end up helping you with this issue and I'll do the same
0
Dammitjim
New Contributor II
•
7 Messages
5 years ago
Having this exact same issue for the past 6 weeks. Social media team "researched my case" and eventually said there is a "known issue in my area that they hope to resolve soon." No resolution yet, still getting disconnected 12+ times per day.
0
0
Darkatt
Honored Contributor
•
1.9K Messages
2 years ago
Those levels are a bit hotter than I like to see, put splitter, or something to reduce the signal level in line to the modem.
0
0