New Contributor III
•
23 Messages
Download speeds constantly drop to 30 mbps on a 500 mbps plan.
I am getting constant notice 16 and 24 errors on the cable modem. 3 channels get high corrected and uncorrected errors. I am unable to go a full 2 hours before it drops to 30 mbps.
Accepted Solution
Gotcha29
New Contributor III
•
23 Messages
It started up again so I had a tech come out it was a filter in the line so all this time it was a filter the tech pulled out :(.
0
0
MichaelJ
Moderator
•
1.8K Messages
Hi Gotcha29,
You may want to contact our Technical Support Team by using our Live Online Chat: https://www.cox.com/residential/contactus.html or call us at 1-800-234-3993. You can also use Twitter CoxHelp or Facebook to contact us.
Thank you,
Mike
Cox Support Forums Moderator
0
0
junostarr
New Contributor
•
3 Messages
This is the exact issue I am experiencing as well and it started a few days ago. LMK if you get any updates on your end so I have a likely explanation for my issue.
1
0
Gecko87
New Contributor
•
1 Message
Same issue. Started many weeks ago. Replaced modem due to age and "regular maintenance" thinking the upgrade would help. No change. Resetting modem through smarthelp will solve the issue for about 5 minutes, then back to 30. Almost like its being throttled. Upload is not affected. I have had dips to 2mbps, but typically stays at 30.
Please post an update should you resolve your issue.
2
Gotcha29
New Contributor III
•
23 Messages
A tech was going to come out today but this morning I have consistant full speed I think they finally fixed the signal levels on their end all day a rock solid 500 mbps download.
3
0
JawnZ
New Contributor
•
2 Messages
I'm having a very similar issue.
The speeds are not only slow, but they are inconsistent depending on what service I use to speedtest. I believe that Cox is having peering issues (AGAIN).
In addition, I run a host of ping tests to both 1.1.1.1 and 8.8.8.8 at the same time, and I see that 1.1.1.1 is having timeouts and failures, while 8.8.8.8 is not.
This has been an issue for a few weeks now. Cox wants to deny responsibility and pretend it's customer facing, when in reality something is very wrong in their network and they aren't taking responsibility for it.
0
0
huntybunty
New Contributor II
•
5 Messages
Unfortunately the real answer is to get used to it. Sadly Cox has a track record of terrible service. If you’re able to find another provider, I would recommend it.
0
0
packetwizard
New Contributor
•
1 Message
I'm also having this issue on gigabit, started about a week ago. I had a tech out today who made some minor cabling/tap changes which improved upload speeds, but after a modem reboot it was good for a few minutes then right back to 30mbps or less(which is what happens every time I reboot the modem). He said(and showed me the notice in his dispatch app) that there is a "national degradation of services" that has been going on for about a week and they have no estimation on a time for it to be fixed.
2
0