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scesposito

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Downgrade in service requires Upgrade to fiber optic, Why?

I contact COX via chat to downgrade from 150mbps (69.99/mo) to 100 mbps (49.99) and that apparently requires me to upgrade to fiber optic for $100 installation fee. Seems disingenuous to require an upgrade to downgrade service!

Also, It's not clear, what a fiber optic upgrade entails inside the house? I only have 1 of 4 coaxial cable that is live, as I only have internet.

has anyone else experienced this?

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Bruce

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Phone reps are sales.  Send an email to cox.help@cox.com with your full name and complete address to downgrade.

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scesposito

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Thanks!

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WiderMouthOpen

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If fiber is a option in your area I would upgrade ASAP. As for installation, if it's FTTH they would install a ONT which handles the fiber to ethernet conversion. Then you can either rent their gateway or use any stand alone router. Modem/router combo(except the ones Cox use specailly) won't work with fiber.

So yea, kind of shady to require a upgrade for downgrade but perhaps it's a blessing in disguise. 

PS. Does anyone know HOW a gateway like the Technicolor CGM4331 can work with fiber? It seems to use a ethernet connection to a LAN port but does that work WAN wise? Does it use a special config. file custom to fiber?

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scesposito

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so I have and Orbi combo - are you saying it wouldn’t work with the Fiber Optic?

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WiderMouthOpen

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Orbi combo

Nope, won't work. Requires a router with a WAN port. You are probably better off with a stand alone router too because then you can control the firmware.

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Bruce

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I've read subscribers with an ONT are also renting the coaxial-d Panoramic modem/router.  How are they connecting this rented combo device to the ONT...via coaxial or LAN port?. 

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WiderMouthOpen

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via coaxial or LAN port?.

I found this here;

Connect the other end of the Ethernet cable into the designated port on the Panoramic Wifi Gateway. The port varies based on the gateway version, so use your gateway color listed below to determine the port.

  • Black gateway (CGM4141COX): Use the ETH1 port.
  • White gateway (CGM4331COX): Use Ethernet port 4 marked with an orange line on the bottom right. This is the 2.5Gbps port. No other Ethernet ports on the back will work with the ONT.

As for how it works, I have no idea. Maybe a special config. file on the gateway that routes the coaxial WAN port to the ethernet LAN port? It's something special that doesn't work on other modem/router combos.

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Bruce

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Oh, so there is a WAN port on the Panoramic combo.  I didn't know this.  I thought it stayed at Layer-2 from the ONT to the oddly-included DOCSIS Pano.  This never made sense to me.

special config. file on the gateway that routes the coaxial WAN port to the ethernet LAN port?

If the ONT connects via Cat-6 to the Pano, what' would be connected to the coaxial port of the DOCSIS?

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