New Contributor III
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13 Messages
Docis 3.1 modem
I just updated my cable modem to a Docis 31 unit. However I noted that it is operating in Docis 3.0 mode according to the indicator lights. Is this normal? Or does the Docis mode depend on the choice of speed one is signed up for?
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GregP1
Moderator
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343 Messages
Hi Gerry,
It may be possible for the modem to be in DOCSIS 3.0 mode if the speed you have does not require DOCSIS 3.1. I have the same modem as you, and the download is in DOCSIS 3.1 mode, but the upload is in DOCSIS 3.0 mode. The most important thing is that you are receiving the speed you subscribe to. I recommend running a speed test at https://speedtest.net/ using a wired connection on a computer to see if you can get the correct speeds. Please let us know the results.
Greg
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