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Crownview

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13 Messages

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detected suspicious activity ... or not

We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account xyz@cox.net [and zyx@cox.net] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge."  We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracy to find just what "suspicious" activity they are seeing?

Or is it just one of those annoyances ...

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Snowflake12

New Contributor

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1 Message

It is legitimate. H confirmed with a Cox help person in Cox chat. The link in cox's email does call up the user profile page.

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roy3805

New Contributor II

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10 Messages

This happened to me when I was torrenting from thepiratebay.

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Swanem

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2 Messages

Um... Wow. Call yourself out. And VPNs are cheap .

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wheels2014

New Contributor

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2 Messages

got same and when i went to try to change password as told was told "info" was missing from my account and I can't get online help or chat to work. Will try phone help??

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wub

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18 Messages

Yeah, I had a similar experience.  Logged in to my Cox account, logged out and the "change password possible suspicious activity" immediately appeared in my inbox.  I could not change my password, because I don't have another email address, and the password change page won't accept input unless an alternate email address is provided.  I spent an hour on the phone with a very helpful person at tech support, but this is still not resolved.  The good news is even after they lock me out of my account, I still have about 90 days before they wipe all my account info, or so I'm told.

My guess is that the requirement for a backup email address is relatively new, and this is how they have chosen to enforce it.

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socal_transplan

Contributor III

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360 Messages

Good luck with that! No phone, no access online. Basically...no email. Try to change password get"an error has occurred." Well, hell yeah!  Cause we've been hacked again!

puss poor communications for a communications company!

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Mick536

New Contributor III

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21 Messages

What "suspicious activity" is what I want to know.  It's my account. Tell me what some malefactors are doing to it. Secondly, this is the email address of the account holder.  Why doesn't Cox recognize it?  It's how they've reached me for 20 years.

If there are no malefactors, then Cox is in the "fake news" business. That's not company you want to keep.

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tajkkj

New Contributor III

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44 Messages

Yeah, I'd like to know, too. Apparently, a large number of Cox e-mail customers have gotten this message from Cox. My first thought was this was a phishing attempt, but the note had the last 4 digits of my account number. I called Cox support, and as I was waiting for a CSR, there was an automated message stating that call volumes were very high, and that a number of accounts were showing suspicious activity, and an e-mail had been sent to the account holders as a warning with a requirement to change the password or be locked out after 24 hours.

So, it appears there has been a true, and significant attack on Cox e-mail customers. But, Cox, we'd all like to know more details. How long has this breach been going on, and when did Cox first detect it? I think Cox needs to make an official announcement stating what happened, what customer information was compromised or stolen, and what Cox is doing to prevent future incidents like this.

In light of the massive data breaches this year, I'm expecting Congress to get involved, and perhaps start holding corporate executives accountable for any negligence on the part of their companies.

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yak

Contributor III

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521 Messages

I got it too.  I agree with the forum user who said "Poor taste to notify us thru email since it was email that was compromised" (thanks WiderMouthOpen).  I read over the original notification several times before going to MyProfile.  Will someone ever tell us what actually happened? 

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JKAZ

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1 Message

Both I and my Father in law got it too.  I started a lengthy chat with support, and he claimed it's part of a transition to a new system.  He seemed fairly clueless what was going on, but recommended password change.  But I also got a message on my account about my Autopay credit card expiring, and the system showed the card expired 11 months ago, but I know my Cox payment has been going through fine.  I think their system is all screwed up, and it is annoying enough to change the passwords on all devices accessing my email that I will just wait and see how this plays out.  If I don't lose access to my email and they make no further announcements, I'm leaving well enough alone.

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Sooner_Al

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36 Messages

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Pam613

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105 Messages

I'm getting them too & I changed my password and now can no longer send mail

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Becky

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4.3K Messages

The Cox Network Security team actively monitors Cox.net user accounts for suspicious activity that may indicate a Cox.net User ID and password have been compromised. To confirm such an email is valid, go to www.cox.com, log in through the My Account drop down box, select the drop down again, and then click "Email Notification History" on the left side of the page. If you receive such an email, please reset your Cox.net password to something brand new; something you have never used as a Cox password. The following Cox password requirements apply:
• Must be between 8 and 24 characters long
• Must include both letters and numbers
• Must not include any form of the word password
• Must not include customer's user ID
• May include special characters: !@#$%^*()
• Is case sensitive, so SaMpLe24 is different than sample24
After resetting your password, log out of your account and then log back in with the new password on all devices. -Becky, Cox Support Forums Moderator

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socal_transplan

Contributor III

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360 Messages

first of all, i see no "email notification history." i tried this yesterday and got different dropdown info, found it & it said "no history."  all i can do today is "change email"  where i get the notification that "We're sorry, an unexpected error has occurred. Please try again. If you need help, contact Customer Support or Live Chat for assistance." yesterday that was a joke.  i am currently waiting for level 2 today.  as it still won't let me change my password.

so, if i must change password, why can't i?

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socal_transplan

Contributor III

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360 Messages

FINALLY got level 2 tech after being qued for 15 min w/cox complete care (which i do not pay for nor did i ask for.) he insisted that our browsers needed to be updated is why what he was trying was not working & that THAT's why they put me to complete care.  NO!  that's the regular upsell these days.  like i'd pay cox 1c more for service i already pay for that they can't consistently provide.. i use chrome & i just checked and my browser is up to date.  we also tried i.e. & same runaround and fail with that. while i was rebooting my computer my husband got on his win10 that uses edge & got the same problem. but searching for i.e. on that allowed us to change passwords all around.  now that i've verified that my chrome is up to date, i still can't get into my cox.com account.

has ANYBODY been able to change their password themselves?

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socal_transplan

Contributor III

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360 Messages

if you are using a mil program you have to change the password in that too, remember

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John2222

Contributor II

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130 Messages

You have to logon to www.cox.com with your  current master email account. Then you can go to your profile account and email users of your household and change your password and other email accounts under your master. At least that is what I did.  

Then I had to go to other computers and iPhones and iPads and update the password which the various client software uses. Gmail, Outlook etc.

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Future_Ent

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3 Messages

Sorry I'm late to this party.

The emails you are getting are SCAM to get your information NEVER NEVER NEVER reply to these emails or click on any of its links.  Either deleted them (permanently, not just to the trash folder) or forward it to the security address on the COX website.

      https://www.cox.com/residential/support/reporting-spam-phishing-and-virus-abuse.html

I get at least 10 of these a week from COX.  

One way you can check if it is legit is to look at the links address.  Outlook, allows me to display the link address just by hovering the mouse pointer over the link WITHOUT clicking it. Must fake links have a weird looking address with lots of letters that do not spell anything. 

I hope this helps

Julian

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Pam613

Contributor II

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105 Messages

These emails were not scam. Someone got into my email & changed my password lockng me out. Cox should have a different way of sending notification to change your password other than sending it to your hacked email. One someone gets in they have all your info including your acct #.

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