New Contributor II
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32 Messages
Deleted messages stay in webmail
I am using Cox in the northern Virginia area. When I delete a message in webmail it still appears in my inbox. I have to go to another folder - spam or trash and then when I return to the inbox it is gone. When I sign into the webmail, it behaves OK for a few deletes but then reverts to the above behavior, Even if I delete an email in spam It doesn't disappear until I go to another folder. I have used chrome and Firefox. Same behavior. This is on my laptop. I had Windows 10 and decided to buy another laptop with Windows 11 hoping the issue was with my laptop. Nope. Same behavior. Any ideas?
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
You bought another laptop just to test a webmail problem? Ouch. Hopefully you were ready to upgrade anyway.
Do you have another Cox email account? If so, does that do it too? The only work around I can think of using a email client like Outlook or Thunderbird. It could have something to do with the transition to Yahoo email. Have you gotten the email from Cox about it yet?
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CurtB
Honored Contributor
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2.1K Messages
I don't know that it's related, but in the interest of research, do you 'Sign out' when you leave Webmail or just close the browser tab? If you don't mind. would you do the following and tell us what you see?
Settings > All settings > Security
Do you see more than one session listed ("Cox Email... Sign out")? If you do, click "Sign out from all devices" and click "Sign out" to leave Webmail. Open Webmail again and see if you still have the issue with deleting email. Either way, your issue will go away within the next 5 months when Webmail is converted to Yahoo Mail.
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