New Contributor
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4 Messages
Degrading connection to home / wall connections
Hi, it seems that my connection has degraded significantly over time.
Modem: Zoom 5350 (bought in 2013 i believe)
Router: Archer C3200
Bandwidth Plan: 150MB
Attempted solutions: reset modem, power cycle modem, moved modem location
Current Status: Moved modem to a different location - bandwidth speed is back but still getting dropped connections
One specific wall outlet was yielding 3mbps with a wired connection to the modem. After inspecting the modem statistics and researching online, it seems that the connection is poor. I moved the modem to a different wall outlet and am receiving the 150MBPS as i should be with a direct connection to the modem, but am still experiencing periodic dropped connections. My friend mentioned i may need what is called a "booster". Here are some statistics from the new wall outlet. Upstream all 4 channels are power 49.2. I have noticed that the downstream power levels fluctuate, but the uncorrectable numbers remain high.
Downstream:
Upstream:
Any ideas on what needs to be done? Thank you
Bruce
Honored Contributor III
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5.7K Messages
You're testing your modem at different coaxial wall-outlets throughout your house? Only one outlet should be the primary feed into your house.
I'd remove the wall plate of the 3 Mbps connection to inspect what's in there. I too was getting a constantly deteriorating signal, removed the wall plate and found an extra splitter on the cable. The extra splitter had a Cox label on it, so I suspect the first homeowner subscribed to Cox and because the next homeowner subscribed to DirectTV...(they left their satellite bolted onto my balcony)...they stuffed the CATV coax and splitter behind the wall outlet. I removed the extra splitter and my signal improved.
If you don't find an extra splitter, describe what you do see in there.
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