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Customer service
Have others had customer service reps lie to you? I have taken off work twice now for service only to have no one show. When I call customer service I had a rep idicate someome would call me by end of business day. No one did. So I called back and the next rep told me that there was no note that anyone was supposed to call me.After over 10 years of Cox Service I have made calls to other providers.
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
Customer service has gone down hill over the last few years IMO. Maybe the representative sent a points form to request a same day technician but it was rejected by dispatch. Used to happen to me all the time when I worked there, however I always tried to call the customer back to let them know. Most don't take the time though. Stinks that you had that experience but I don't think it is unique to Cox.
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LisaH
Moderator
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950 Messages
2 years ago
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