New Contributor
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1 Message
Customer Service Hangs up on me
Cox raised my bill then emailed me a retention offer after I scheduled a disconnect. I can't apply the offer online. The reps on the phone can't apply it. The phone number listed in the email (678-608-4070) drops my call immediately after it picks up. Where is the customer service COX? Why should I stay with you?
Accepted Solution
GregP1
Moderator
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311 Messages
2 years ago
Hi, I apologize for the experience you have had. We want to help with any questions or concerns you have about your bill. Please email us at cox.help@@cox.com. Please include your full street address and a link to this forum post Our Cox internet forums are a place to discuss Our internet service and get help with technical issues related to our service.
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JuanC
Moderator
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82 Messages
2 years ago
Hello. I'm very sorry to hear that you wish to lower your bill. Please reach out to us at cox.help@cox.com for assistance in this matter.
Thank you,
Cox Forum Moderator
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2442elmstreet
New Contributor II
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4 Messages
2 years ago
If Cox would provide fair prices and better customer service, everyone would sign up. Instead, they rely on deceptive marketing and fake "promotions"
I was in a Cox store the other day and watched them take advantage of a special needs woman. Tried to take over her cell phone service in order to bundle and give her a reasonable cost internet plan. They also tried to charge her $90 for the same plan that I pay $65.
Recommend that you find others to provide your TV and Internet needs. A company that treats you like a customer instead of like you serve them.
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