Crowdsourcing cox outages

Same here

good idea. I’m just trying to grab their attention. They don’t care. This might make them care.

I will definitely do this. I work from home and this impacts my work, and I am able to get some things done via my phone using cell service but not everything. (Plus if my phone plan charges me overages for cell use I’m going directly to Cox to tell them they should deduct that from my next bill…. Probably won’t work, but ethically I think it’s a reasonable request.)

The reimbursement is a joke for the amount of money that could be lost while not having service if you work from home. They gave me 40 bucks for interruptions from the start of this month to now. It's laughable. Oh and a forgiveness if I go over my data for a month...which I've never came close to doing. 

Who do we call to get these credits?? It's been a daily thing for us too! Very frustrating, especially when you pay over $100 a month. 

I had a long conversation with a support person after the outage earlier today, and they gave me a week’s credit and promised “it’s all fixed now you should have no more problems.”

and 5 minutes ago, it just went out again. I’m calling CenturyLink tomorrow and switching. They don’t offer speeds as high as Cox but right now my internet speed with Cox is zero, so… I’m done.  CenturyLink it is for me. 

Century libk customers are also reporting outages on nextdoor, check before you switch

Oooh that is interesting, and good to know! Thank you. I have a friend who said she has had no problems, but she is also on the other side of town from me. In any case, thank you for the good advice: always good to have all of the information.

They do. Contact them each month for credit, you'll be surprised...maybe you won't be though. 

I called 4 bucks a day credit.  This is the kinda stuff that invites class action lawsuits.  Statement credits should be automated for outages.  I would take it even further to say any connection below 99% uptime should be free for the service month that reliability should be easy to obtain!

This is a perfect place to start coordinating a lawsuit 

No, this is a place to try and get assistance, ask questions and receive answers. If you want to coordinate a lawsuit there are other places for that. 

I got the same thing earlier today: after waiting hours on hold I got a person. They have my account 1 week of credit, and said “you should have no more problems!”

5 minutes ago, it went out again.

im calling CenturyLink tomorrow morning. I’m done with this. 

Conspiracy theory on cable outages lol 😂 

An Internet outage is one thing...trying to dupe Cox with a momentous outrage is another.

Not sure people are duping cox. It’s a massive company with a poor customer service record. That’s well documented. This also isn’t a one off thing. It’s unstable coverage - and I mean entirely unreliable - which has been problematic for well over a month. I get the need to be cynical, but I believe the whole point of a forum is to provide a context for people to discuss such things. 

Been a customer 20 years Bruce first time I have paid 120.00 for monthly service and had “network” impacting high traffic events three days straight.  Thus the “new” forum account.  

Darkatt, I really appreciate you chiming in to help people! However, if you read through the posts here I think you will see that most if not all of us have already eliminated the possibility of the problem being our in home hardware. Each of us is getting a message from the app saying that there is  problem “in the area” preventing consistent service.

while your advice is very sound and useful in many cases, it simply does not apply here.

Thanks. Yes. This is not a hardware issue. I get why this is a logical place to start. This has been ruled out. Equipment has been changed out, nothing is problematic with the equipment. It’s coxs ability to deliver stable internet. Our accounts all say - and have said - that we should expect network outages. This has been the case for a month.