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szogye

New Contributor II

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11 Messages

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CoxWifi hotspot connection issue

I have the same issues as another cox customer. The CoxWiFI hotspot that I use near 4001 E Broadway Rd, Phoenix, AZ 85040 is reporting "No Internet, open" when I try and connect to it. It has worked for several months but over the last several weeks it giving me the error No Internet, open. The signal strength is excellent, it just doesn't connect anymore.

DustinP

Moderator

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1.1K Messages

Hello Szogye,

Using www.cox.com/residential/internet/learn/cox-hotspots.html to search that address it pulls up 4001 BROADWAY RD, BLDG B 15, Phoenix, AZ 85040. There are a couple close to that exact address; is this the one you're attempting to connect to, or a different one? If you have the exact address, we can investigate that on our end.

Dustin
Cox Forum Support Moderator

szogye

New Contributor II

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11 Messages

Hello Dustin,

Thank you for getting back to me.

I'm trying to connect from Suite B14 of this address so I assume this is the one I'm trying to connect to. I didn't realize it was this close!

If you could investigate why it is not connecting to this hotspot anymore that would be great.

Thank you for your help!

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BrianM

Moderator

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891 Messages

This has been reset, please test it again.

Brian
Cox Support Forum Moderator

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szogye

New Contributor II

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11 Messages

Brian, Dustin,

I just tried it and works fine now.

Thank you both for your help!

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BrianM

Moderator

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891 Messages

Great 🙂

Brian
Cox Support Forum Moderator

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szogye

New Contributor II

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11 Messages

Hello,

This has been working perfectly until yesterday but now I'm having the same connection issue as earlier. Could you please reset it again?

Thank you very much for your help!

Gabor

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