Cox's spam filtering **

Becky,

I'm not sure where you get the idea that I'm expecting a personal response from Cox, I'm not.  What I EXPECT is for Cox to do a better job at blocking spam.    

I've heard the response from Cox before that "We're doing all that we can".   I don't believe that.   I have multiple email addresses, and those providers do a much better job at blocking spammers than what Cox does.  One of those email addresses is one that I manage myself with spamassassin.    I get far less spam with that address.

Also, before Cox switched to the new webmail, I used to have more control over the blacklist.  I used to be able to inspect the headers of the email and find the REAL email address that the spammer are using, not the spoofed one that it appears that the email is coming from, and add that to the blacklist.  I was able to block a hell of a lot more spam thaN what I can now.  The new webmail only allows me to add the entire email address and without being able to inspect the headers, I suspect that these are the spoofed addresses and not the real addresses.

Cox needs to do better.  The only reason why I've been a cox customer for over 20 years is because I have no other option in my area.  Cox better hope that another provider never comes along.  They'll loose customers in droves.

Daryl

Becky,

Here are just a few examples of spam that Cox is letting through:

Doctor Shocked - Insane Method Destroys Tinnitus Fast:
Dr. Tinnitus, M.D. <tapxrnnbunwbookh@anhekifhdjwihe.provantarmarnesbu.com>

Protect Your Budget with a Home Warranty. First Month FREE.
Home Warranty Special <jbyaodcby@axyafvmiexmpqmhvp.tuturnespekama.com>

5 common foods found in most American kitchens that are deadly
Five Fatal Foods <swdwumvykq@lqcuvxbgihseis.trixiardelynesawayal.com>

A Reverse Mortgage Loan May Help Eliminate Credit Card Bills
AAG Mortgage Loans <vrutwqrajvip@dhngakvckxyfhdynsk.conchpanuaripe.com>

WALMART : You Have Been Selected !!!
Thankyou! <contact551455568669@alborsanews.com>

How To Back Up All Your Photos & Video With 1 Click!
The Photo Stick <contact@repmemox.com>

GovernmentPrograms may Reduce Monthly MortgagePayments forMilitary
VABenefitSurvey <contact@dealzbay.net>

All of this is legitimate spam that Cox should be filtering out.  Do you know how much time a day I spend adding this ** to the black list, and marking as spam and reporting as spam?  Far to much.  I wasted 30 minutes this evening just going through this **.  I often have to do this multiple time a day. 

Do you seriously think that Cox is doing all it can to block this **? 

Daryl

I have gotten many of these same spam emails; they have similar characteristics, and similar "unsubscribe" characteristics. I have no doubt they come from the same venue.

But it is highly suspicious that this particular type of spam seems to be universally penetrating Cox spam filters.

I couldn’t agree with you more.  I get at leadt 15 to 20 spams a day and each time I go on my internet I have to go to webmail first and do each one separately and say  spam.  On the other hand they block ALL my Amazon correspondence even though I mark this as Not spam.  So I had to set up a message on my home page from Amazon so I can check my orders and shipments that cox puts in spam.  This bull sbout if you mark it the system realizes it is spam or is not spam is really a hoax.  This new system stinks.  Maybe they should hire some programmers who know what too do.

I guess I hit a nerve with my posting.  That's good.  I know that it's a long shot, but perhaps someone from Cox is following this thread and seeing how frustrated customers are.  

Its funny that we never heard anything from Becky after her initial post.  But, I didn't really expect a follow up.  It would just be nice if Cox really cared about their customers that they would at least follow up with something.  

I hope that others keep sharing their stories of spam.  Maybe eventually cox will get the message.  Again, I think that its a long shot, but a person can always hope. 

Daryl

Once upon a time, a person was able to manually edit the Black List and the White List.  Occasionally I would have to white list a person to make sure that the email got through.  

I never felt that the "Report Spam" and "Not Spam" ever worked.  I always found that manually editing the two lists worked best, but since were no longer able to do that, we're stuck with "Report as Spam".

Daryl

i am now supposedly about 10 days in to my ticket being "worked" in this very subject.  i have heard nothing and my experience is still the same. my main concern is the spam (phishing) that keeps streaming thru.  lots of it lately is coming from cox.net emails. and yes, that's AFTER the full headers.  the phishing email will come to my inbox but the response from abuse@ goes to spam. go figure.

but my weekly email from oprah goes straight to spam. you might consider it such, but i do not. and i've told cox so before.

the thing i love most is when the phishing emails come to my inbox, but when i try to forward them to the entities that they pertain to...i'm not allowed.  because...wait for it!...it may contain spam!

It is as if they turned off all spam filtering completely

I guess that's what I've been trying to say this whole time.  ** that is obviously SPAM is clogging up my inbox and I want it stopped. 

If someone at Cox is reading this, please escalate to your boss and then their boss - your customers view your services as a joke.

And that's the other reason why I keep pushing this.  I personally feel sorry for Becky.  As WiderMouth say's, she's paid just to give lip service and I see no effort on the part of Cox doing anything about resolving this issue.  I personally think that the only way they will make the changes is if we as customers move onto other service providers.  Unfortunately, there is no other provider in my area.  

Daryl

.My blacklist is full isn’t yours.?  Now I can’t even find it to edit it.  I did a search and ended up here. For the last 25+ years of being a Cox customer spam has reached an all time high as has their cost of service.  Rediculous !!!!!!!!!!!

That's another issue; blacklist limitation.  It used to be that Cox limited the blacklist to 50 entries.  I know they bumped it up, but I'm not sure what the limit is now.  I've bumped into that limit in the past, but I've been able to add more in recently, so it must have gotten expanded when they moved to the out sourced provider.

The blacklist is buried in the settings and is a *** to find.  Its doesn't matter anyway, because you can no longer edit it.  The only changes that you can make is to delete an entry.   Which I suppose if you've hit the limitation, perhaps you might want to remove some old entries.  However, I wouldn't bother.  The email addresses are all spoofed, and what gets added will never block any inbound emails.  

I used to dissect the email header, find the real email address and enter either it or the domain that it was sent from, but is getting impossible to figure out anymore and since you can't manually add in an entry, it doesn't matter.

Daryl

This is really an excellent idea.  I wish that I had thought of it.  Thanks for sharing.