Skip to main content
thekid's profile

thekid

New Contributor

 • 

1 Message

Closed

cox won't let me pay my bill from a foreign location

I am in Japan for an extended stay and Cox won't let me pay my bill.  When I try to log in, it requires the last 4 digits of my SSN and then says they are not the correct digits.  When I try live chat, I get a message to call them by phone which I cannot do from my location.

Discussions

 • 

Updated 

549

1

0

0

Becky

Moderator

 • 

4.3K Messages

Hi Kid, I'm sorry for the difficulty logging in while overseas. We have an IP-whitelisting process in place that will allow you to log in while in Japan. Please email our team at cox.help@cox.com so we can gather the necessary information to resolve this for you. -Becky, Cox Support Forums Moderator

0

Related Content

  • Closed

    1

  • Closed

    5

    0

  • Closed

    7

    0

  • Closed

    1

    0

  • Closed

    2

    0

Recent Discussions

View More

Loading...