New Contributor II
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3 Messages
Cox WiFi keeps dropping.
I've been experiencing an ongoing internet issue for the past 30 days. A technician recently visited to diagnose the problem and mentioned that around the same time, Cox conducted a system update. According to him, this update has been causing routers to struggle with switching channels seamlessly, resulting in the router being locked to a single channel and the light turning red. This red light is a new occurrence that I've only noticed over the past 30 days.
I’m wondering if anyone else has encountered a similar problem. I work full-time from home, and this issue has become increasingly disruptive. The technician thoroughly checked the lines and confirmed that everything is in order on that front. He concluded that the problem is solely due to the recent Cox update. However, the technicians haven’t received any further information or solutions from Cox. As a result, I’m left having to frequently unplug and reset my router multiple times a day.
Not that I wish this upon anyone, but hoping there is some truth behind all of this so I am not alone and or if cox came chime in that this update In fact happened and when we can expect another update to fix the problem?
GregP1
Moderator
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307 Messages
11 months ago
Hi CaptainH,
I'm sorry that you have been having to with your internet connection. I'm not aware of this issue but will be glad to investigate. Please contact us privately. Our email address is cox.help@cox.com please include your full street address and a link to your forum post.
Greg
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DrewStewart187
New Contributor
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1 Message
11 months ago
Same here
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Saltywiggs40
New Contributor II
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2 Messages
11 months ago
I am having the same issue! Will randomly have to reset my internet, esp on days I work from home. But today was infuriating. I had to reset it no less than 5 times! What in the world is going on?!
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WildPhil
New Contributor II
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2 Messages
10 months ago
For 4 whole months I've been dealing with unstable internet. I actually have a lawyer looking into it. I stream professionally for a living. Even as recently as tonight, my internet swings from 0kbps to 8000kbps and back every few seconds. This has cost me an entire day of revenue today. This happens 3-5x a week and has for 4 months now. I don't even use the wifi because that's even worse. I've run ethernet cables through my house for everything because the internet is so atrociously bad. THEY REFUSE TO CHECK ON IT PHYSICALLY.
I've called their tech support and was told a person was on the way the next day. They never showed. I talked to Customer Service, they reset my router over a dozen times in one day. Clearly not fixing the issue, but that's all they did over and over. Zero compensation. Zero apologies beyond "sorry you feel that way." I've lost literally thousands of dollars a month due to the instability of the internet through Cox and they couldn't care less. I now ensure all of my viewers know to avoid this company like the plague. That even satellite services are better because they're most stable even during a thunderstorm when satellites tend to fail.
Where's my compensation? Where's the fixed internet? I've had internet issues in the past with spectrum, verizon, etc. and all of them discount the month or even waive the month fees if it's more than a few hours. Cox gives you the middle finger because they know you can't go to anyone else in their service areas....well except for Satellite. I've been an internet customer since 1994 with dozens of companies. I've never experienced internet this bad, unstable, and with such horrible customer service to back it. You'll be getting my cancellation call in the morning and my lawyer will be reaching out to your legal department soon. Don't worry, the world gets updates this on my media platforms for sure. Every call, every claim to send a tech without sending, the recorded video of the internet rates swinging up and down randomly, the poor customer service through chats, etc. It's all logged and shared with the world.
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