New Contributor
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3 Messages
Cox WiFi app login infinite loop
Started new service yesterday with fiber. I can hook the ethernet from the fiber Nokia modem to a laptop and the internet works. However, when it's connected to the cox gateway (TG4482) it just blinks orange and cannot get the connection/wifi to work. I tried to download the cox wifi app as well, and it just continuously give the sign in screen even after entering credentials. Not sure what to do at this point.
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ChrisJ2
Moderator
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531 Messages
Hi, there. I'm really sorry for the difficulty with the app and your router. I want to help. On that model gateway, the ethernet must be connected to port 4 on the back of the gateway. If that is the case and you are still unable to connect, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.
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