New Contributor II
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3 Messages
Cox throttling Twitch
So I have been having lot's of issues streaming on twitch. I was ultimate internet user for about 3 years. I have been having issues streaming on twitch. I have had numerous techs come out and my signal levels are fine. I upgraded to gigablast thinking something might change and I'm still have the issues even after upgrading services and having more then 4 techs come to my house.
It clearly looks like cox is throttling upload to twitch. I'm able to stream for about 3 to 7 min without issues then my bitrate up just drops. I reboot my modem and the issue goes away for a few mins. Download speeds are good no other connectivity issues. Modem has been swapped 3 times and I'm hard wired and have tried several different devices.
It also looks like there's been several post regarding cox throttling and twitch on reddit and other sites. So what's the deal ? Why is it a issue for people with Cox internet to use twitch for gaming upload. I have to lower my bit rate to 2300 my friend has a different ISP and he has slower speeds then me and is able to do 5000 upload.
Someone at Cox needs to look into this and fix this. It's not a issue on my end it's clearly something cox has going on. I even had a tech say it's possible we are throttling twitch I can't say if we are. He even saw the sudden upload spike drop and didn't have a answer and said that it wasn't a official cox test so he couldn't do anything about it but noticed the issue and said he wished he could fix it.
This is unacceptable
Photosbyjcr
New Contributor II
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3 Messages
7 years ago
Update-
I have made a complaint with the FCC. There's tons of supporting documents regarding Cox customers having issues. It would be nice if Cox to this issue seriously. There's clearly something going on since SO MANY people are experiencing issues with game streaming.
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RayDoucetJr
New Contributor II
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6 Messages
1 year ago
I started trying to twitch stream sometimes mid 2021. Went through the constant tech visits, updated equipment, upgraded equipment, updated package to the largest available 1gb down and 35mb up. Every time I called, "techs are doing work in your area on the network setting up upgrades that we're going to roll out at the end of the year". Continued to hear this line of complete BS until May 2022, when I had emergency surgery and was out of commission for 3 months. Father Passed away later in 2022, and mother passed away in 2023, so the annoyance of trying to stream was as far from my mind as it could be. I recently started trying to stream again, and there has been no upgrades to this network, it still craps itself every time I try to stream. The first 2 weeks, I would stream between 60 and 75 minutes, and then boom, 0kbps throughput. Now, it begins immediately upon starting stream, and lasts between 75 and 90 minutes, then somewhat levels out and stops varying between 500kbps and 4500kbps, usually sitting around 4200kbps, but who's going to stick around through the first 75 minutes of absolute trash because of the network? I tried submitting a complaint to the better business bureau, and found out they've got hundreds of complaints. They've attempted to contact cox about these complaints and cox has never ever bothered to respond to them. My nephew recently submitted a complaint to the FCC as well, and I'm seriously considering doing the same. I'm sick and tired of paying for a connection that has specific speeds, and I understand speeds can not be guaranteed, however, I also understand that people get sick and tired of paying for something they're only getting a FRACTION of. If cox isn't throttling twitch streamers, then their network is in serious need of better equipment, and/or better network engineers. One or the other, or both, are seriously failing the customers paying them for such failure. Maybe we should start paying them on the same percentage of our packages that we receive, I bet they'd fix it then!!
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